Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gerardo Montanez

Gerardo Montanez

Grand Rapids,MI

Summary

Highly motivated Sales Associate and Soccer Coach with extensive customer-service, leadership, and sports-management experience. Outgoing and driven professional with a track record of increasing team performance, improving processes, and elevating organizational profiles. Consistently recognized for relationship building, long-term retention strategies, and strong work ethic, now applying analytical, coaching, and operational skills in a Soccer Development internship.

Overview

5
5
years of professional experience

Work History

Coach

Coach Midwest United Fc
11.2023 - Current
  • Provided guidance to participants in order to help them develop their skills and achieve desired goals.
  • Organized and implemented training sessions, drills and exercises to improve technique, agility and strength.
  • Communicated effectively with parents, administrators, officials, media personnel and other coaches regarding team activities or concerns.
  • Developed practice plans tailored to individual needs as well as team development requirements.
  • Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.

Customer Service Representative

Michigan Sports Academy
01.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Set up and activated customer accounts.
  • Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.

Intern

Michigan Futbol Academy
01.2025 - 05.2025
  • Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
  • Co-lead 2–3 weekly practice and games with senior coaches
  • Watch players during sessions, take quick notes, and share tips with coaches
  • Log attendance and basic performance stats (e.g. shooting accuracy, pass completion)
  • Communicate schedule changes, practice notes, and progress updates to parents
  • Book and confirm field and gym time with facility managers

Associate

Walmart
06.2020 - 08.2022
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Created and built custom project plans and deliverables for customers to satisfy quality, time and budget.
  • Managed customer relations and customer service through daily communication and interaction.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

BBA - Sports Management

Aquinas College
Grand Rapids, MI
12.2025

BBA - Sport Management

Davenport University
Grand Rapids, MI
05.2025

High School Diploma -

Lee High School
Wyoming, MI
05.2021

Skills

  • Attention to Detail
  • Reliable and Punctual
  • Client Engagement
  • Problem-solving
  • Teamwork and Collaboration
  • Stocking and Receiving
  • Time Management
  • Building relationships
  • Effective Verbal and written communication
  • Youth sports coach

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Intern

Michigan Futbol Academy
01.2025 - 05.2025

Coach

Coach Midwest United Fc
11.2023 - Current

Customer Service Representative

Michigan Sports Academy
01.2023 - Current

Associate

Walmart
06.2020 - 08.2022

High School Diploma -

Lee High School

BBA - Sports Management

Aquinas College

BBA - Sport Management

Davenport University

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Gerardo Montanez