Gerardo Moreno
McAllen,TX
Summary
Dynamic bilingual professional with a proven track record in fostering personal growth and resilience as a Life Coach at Private Practice. Excelled in motivational techniques and interpersonal communication, enhancing client self-awareness and achievement. Leveraged problem-solving skills and proficiency in Windows to streamline processes at Datatrack, significantly improving customer satisfaction. Passionate about leveraging community resources for client support and educational advancement.
Overview
23
23
years of professional experience
Work History
Life Coach
Private Practice
09.2010 - Current
- Established strong rapport with clients, fostering trusting and supportive coaching relationships.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Provided ongoing support to clients as they navigated life transitions or challenges, fostering resilience and adaptability.
- Implemented creative problem-solving techniques with clients to identify innovative solutions for various life obstacles.
- Continuously updated knowledge in the field of life coaching through professional development opportunities including conferences, trainings, and literature reviews.
- Guided clients to overcome limiting beliefs and barriers, resulting in increased self-confidence and personal empowerment.
- Facilitated group workshops on topics such as communication, time management, and stress reduction, promoting overall wellbeing.
- Enhanced client self-awareness by conducting personalized assessments and providing insightful feedback.
- Facilitated group sessions and learning discussions to further objectives.
- Assisted clients in exploring feelings and understanding behaviors.
Elementary Bilingual Teacher
Instituto Mexico Ingles
09.2003 - 06.2009
- Assessed student performance regularly, modifying instructional methods as needed to facilitate comprehension.
- Served as the faculty advisor for the school''s multicultural club, fostering cultural awareness and appreciation among students.
- Participated in ongoing professional development opportunities, staying current on educational trends and research in bilingual education.
- Improved student engagement by incorporating hands-on activities and cooperative learning strategies.
- Collaborated with colleagues on interdisciplinary projects, creating meaningful connections between subjects for students.
- Promoted critical thinking skills by encouraging students to analyze text from multiple perspectives during reading lessons.
Bilingual Customer Service Representative
Datatrack
10.2001 - 08.2003
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Provided language translation services for customer service inquiries.
- Communicated with management when customer issues escalated and worked to find resolutions.
Education
Associate of Arts - Life Coaching
University Autonomus of Mexico
Mexico City, Mexico11-2009
Associate of Arts - Business
University Autonomus of Guadalajara
Guadalajara, Mexico05-2002
Skills
- Motivational techniques
- Personal development sessions
- Client needs assessment
- Goal setting
- Community resources
- Data collection
- Proficient in Windows
- Crisis intervention
- Problem-solving
- Multicultural counseling
- Positive communication strategies
- Interpersonal communication
Accomplishments
- Supervised team of 30 staff members.
- For ten years I was an editorial writer for a magazine in South Texas.
- I participated for 8 years in a television program in the human development segments. (Univision)
- I participated for 7 years in radio developing topics of emotional intelligence. (Radio United)
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Life Coach
Private Practice
09.2010 - Current
Elementary Bilingual Teacher
Instituto Mexico Ingles
09.2003 - 06.2009
Bilingual Customer Service Representative
Datatrack
10.2001 - 08.2003
Associate of Arts - Life Coaching
University Autonomus of Mexico
Associate of Arts - Business
University Autonomus of Guadalajara
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