Gerardo Perez
Ridge,NY
Summary
I am a proud born and raised New Yorker and United States Marine Corp veteran. I'm ready to tackle any and every challenge. I take pride in being a team leader and ensuring all my co-workers and those under me are treated with firmness, fairness, and dignity. My top strengths include ambitiousness, good listener, and last but certainly not least - reliability. My interests for computers follows me from keeping up with the latest in news Information Technology, building computers and replacing parts for my PC and occasionally spending some free time playing video games.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Technician
Suffolk Computer Consultants
Speonk, NY
09.2022 - Current
- -Provided technical support through remote tools to troubleshoot applications, networks and devices connected connected to the network
- -Utilized multiple account services to create and manage accounts across companies creating and decommissioning accounts in Office 365, Google Admin Console, and Active directory.
- -Setup users with secure VPNs and remote desktop gateway for remote work
- -Cloned and backed up server and computer data for yearly computer refreshes on-site and remotely
- -Worked with vendors and assisted with port forwards and firewall rules.
- -Assisted with setting file permissions and access in cloud based file management software and network drives hosted on servers
- -Deployed and managed printers and scanners setting utilizing print management, SMTP and maintain address books on those devices.
- -Monitored device and account alerts, responding and resolving alerts in efficient manner prioritizing alerts more critical than others.
IT Coordinator
Campolo Middleton & McCormick LLP
Ronkonkoma, New York
09.2021 - 08.2022
- -Overseeing inventory management for computer peripherals and redundancy systems on all servers.
- -Tracking and prioritizing tickets to ensure they are complete in a timely manner
- -Creating and presenting cyber security seminars to educate users on common phishing and social engineering tactics
- -Coordinating with 3rd party IT vendors in troubleshooting applications and licensing
- -Assisting users in replacing faulty laptop/desktop parts
- -Responsible for ensuring all users are setup remote access and connecting work related applications and emails onto their mobile devices both Android and Apple
- -Developing and designed IT processes to ensure a consistent workflow with little downtime for users.
- -Effectively communicating complex IT matters to supervisors and users in simple to understand terms.
Data Chief
United States Marine Corp
Jacksonville, North Carolina
06.2018 - 08.2021
- -Maintained all data systems to include tracking all laptops
- -Maintained records of equipment transfers including submission and approval of cases and documentation
- -Troubleshooting end user's issues with computers, printers, and phones both office phones and cell phones
- -Ensured personnel physical security protocol is adhered to
- -Educated peers on security and technology use best practices
- -Ensured stable connections and networks in various climates and environments
- -Revised and oversaw the inceptions by DOD personnel that cybersecurity policies are being practiced in day to day operations.
Education
High School Diploma -
Longwood High School
Middle Island, New York06.2017
Skills
- CS Professional Suite
- ScreenConnect
- ConnectWise
- Adobe
- Office 365
- Google Admin Console
- Active Directory
- Asset Management
- Oracle E-business Suite
- Datto EDR
- SAAS Alerts
- Avanan
Certification
- United States Marine Corp Security+
- Data Systems Administration Course 19-18
Timeline
IT Technician
Suffolk Computer Consultants
09.2022 - Current
IT Coordinator
Campolo Middleton & McCormick LLP
09.2021 - 08.2022
Data Chief
United States Marine Corp
06.2018 - 08.2021
High School Diploma -
Longwood High School