GERARDO PEREZ
Haltom City
Summary
Dynamic operations leader with a proven track record in financial analysis and customer service at Parking Management Company. Spearheaded initiatives achieving top client satisfaction in Texas for 2024, while managing a team of over 50 professionals. Expertise in overseeing daily operations of diverse facilities, including the Fort Worth Stockyards, eight hotels, and one hospital, ensuring seamless service delivery and operational efficiency. Committed to driving strategic improvements and fostering a culture of excellence in high-pressure environments.
Overview
6
6
years of professional experience
Work History
City Manager
Parking Management Company
Fort Worth, US
05.2023 - 04.2026
- Supervised a team of department heads and staff to achieve city goals and objectives.
- Led cross-functional teams to develop and implement strategic initiatives.
- Managed a team of 50+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- #1 for Client satisfaction in Texas for 2024, we continued our steak of excellence by winning the 2024 Google Review competition standing out among all PMC properties for our unmatched commitment to quality.
- Achieved operational efficiency across multiple properties, including stockyards in Fort Worth, eight hotels, and one hospital. Cultivated a cohesive management approach to enhance service delivery across all facilities.
- Coordinated logistics and resources for significant city events, guaranteeing effective planning and operational success.
Director of Operations
Parking Management Company
Fort Worth, US
08.2022 - 05.2023
- Collaborated with hotel management to streamline valet services and enhance overall guest experience.
- Managed monthly P&L reports and analyzed financial data.
- Performed monthly financial analysis and generated detailed reports for management review.
- Managed a team of guest service associates to ensure a seamless guest experience.
- Developed and implemented training programs to enhance staff's customer service skills.
- Resolved guest complaints and issues in a timely and professional manner.
- Utilized guest feedback to make strategic decisions for improving service quality.
- Coordinated special events and promotions to enhance the overall guest experience.
Account Manager
Towne Park
Fort Worth, US
01.2020 - 08.2022
- Managed valet parking staff scheduling and payroll.
- Trained new valet attendants on best practices and protocols for parking services.
- Provided exceptional customer service and resolved any customer concerns in a timely manner.
- Collaborated with hotel management to improve valet parking processes and guest satisfaction.
Education
High School -
Haltom High School
Haltom City, TexasSkills
- Budgeting and forecasting
- Profit and loss management
- Client relations
- Prioritization and scheduling
- Effective team collaboration
- Staff Management
- Operational efficiency management
- Staff development
- Strategic issue identification
Accomplishments
- 2024 Google Tripadvisor Competition
- Ranked #1 Client Satisfaction in Texas
Timeline
City Manager
Parking Management Company
05.2023 - 04.2026
Director of Operations
Parking Management Company
08.2022 - 05.2023
Account Manager
Towne Park
01.2020 - 08.2022
High School -
Haltom High School
References
- Martin Petrov, Area Manager, Parking Management Company, mpetrov@parkingmgt.com, 347-944-3939
- Miguel Favila, Senior Account Manager, Parking Management Company, mfavila@parkingmgt.com, 972-876-5503