Gerardo Quintero
Orlando,FL
Summary
Dynamic professional with proven expertise in customer service and cash handling, honed at Disney and other notable companies. Excelled in creating memorable customer experiences and boosting sales through effective teamwork and exceptional people skills. Adept at multitasking and problem-solving, ensuring operational excellence and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Sales Associate
Disney
05.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Supervised employees to ensure task completion, adherence to break schedules, and access to necessary support.
Sales Associate
Colorvision
06.2019 - 03.2020
- Captured high-quality guest photographs and effectively promoted them for purchase, enhancing the guest experience.
- Addressed and fulfilled guest needs, ensuring a positive customer experience.
- Collected and secured nightly revenue during closing procedures.
Parking Attendant
Seaworld
08.2018 - 02.2019
- Answered general questions about parking fees, facilities, and directions.
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
- Assisted with traffic flow during peak hours, ensuring smooth entry and exit for all patrons.
- Maintained a safe and secure parking environment by conducting regular patrols and reporting any suspicious activity.
Education
GED -
Cypress Creek High School
Orlando, FL05.2019
Skills
- Teamwork and collaboration
- Time management
- Customer service
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Disney
05.2022 - Current
Sales Associate
Colorvision
06.2019 - 03.2020
Parking Attendant
Seaworld
08.2018 - 02.2019
GED -
Cypress Creek High School
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