GERARDO RODRIGUEZ
Saint Cloud,FL
Summary
Dynamic cybersecurity and networking professional, ISC2 Certified in Cybersecurity (CC), with an Associate Degree in Cybersecurity & Technology from Valencia College. Possesses hands-on lab experience in Windows Server, Active Directory, DNS, Group Policy basics, and Linux (Parrot OS), along with proficiency in tools such as Nmap, Wireshark, and Nessus Essentials. Demonstrates a solid background in secure customer support, identity verification, multi-factor authentication guidance, and the privacy-first handling of sensitive data. Bilingual in English and Spanish, combining strong troubleshooting and documentation skills with a results-oriented mindset to exceed targets and drive success in fast-paced environments. Experienced with mobile app development, ensuring high-quality user experiences. Utilizes comprehensive knowledge of both iOS and Android platforms to create seamless applications. Knowledge of best practices in mobile UX/UI design, contributing to efficient and effective project delivery.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Virtual Lab — Windows, Linux, and Network Security
Valencia College
- Developed and maintained a multi-VM lab environment, incorporating Windows Server, Windows clients, and Parrot OS to replicate small enterprise network configurations.
- Designed and deployed Active Directory Domain Services (AD DS) alongside DNS and essential group policy to streamline user management and enhance authentication efficiency.
- Executed comprehensive network assessments through host discovery and service enumeration with Nmap to enhance security posture.
- Performed detailed examination of network traffic with Wireshark to enhance understanding of network dynamics and improve security measures.
- Conducted analysis of scan results and established baseline hardening protocols to enhance security posture.
- Designed and produced detailed documentation with structured instructions, findings summaries, and visual aids to improve efficiency in ticketing and change management.
Mobile Expert
T-Mobile
10.2023 - Current
- Analyzed and addressed mobile app connectivity challenges, implementing systematic isolation techniques to optimize user experience.
- Developed and delivered training sessions on MFA adoption, secure PIN management, and scam awareness to strengthen customer account protection.
- Conducted identity verification and adhered to privacy guidelines to safeguard customer data during account-level adjustments.
- Facilitated secure device functionality through regular OS updates and data management processes to mitigate risks of data loss or exposure.
- Recorded detailed symptoms, actions taken, and results to facilitate team continuity and operational efficiency.
Assistant Store Manager
AT&T
07.2022 - 10.2023
- Oversaw team operations, reinforcing best practices for secure customer data handling and effective account-access control measures.
- Addressed and resolved escalations involving device configuration and billing disputes to ensure compliance with company policies and enhance customer satisfaction.
- Scheduled inventory audits to enhance operational efficiency while maintaining accuracy, security, and customer privacy.
Retail Sales Consultant
AT&T
01.2021 - 01.2022
- Managed customer interactions to facilitate secure device setup, including email and cloud backup security configurations. Oversaw basic network troubleshooting to enhance Wi-Fi hotspot connectivity.
- Delivered comprehensive training sessions to enhance user awareness of secure password protocols, effective PIN management, safe payment methods, and common social engineering avoidance strategies.
- Facilitated collaboration among team members to achieve performance targets while ensuring exceptional technical support.
Education
Associate Degree - Cybersecurity And Network Technology
Valencia College
Orlando, FL12-2025
Bachelor's Degree - Advertising
Universidad del Sagrado Corazón
Santurce, PR01.2017
Skills
- Security: access control fundamentals, account security, MFA enablement, identity verification, baseline hardening (lab), vulnerability scanning (lab)
- Networking: TCP/IP, DNS, DHCP, common ports/services, subnetting basics, basic VLAN/routing concepts
- Tools: Nmap, Wireshark, Nessus Essentials, VMware Workstation
- Systems: Windows 10/11, Windows Server (AD DS, DNS, Group Policy basics), Linux (Parrot OS)
- Scripting/CLI: Bash (basic), PowerShell (basic), Python (intro automation and troubleshooting)
- Professional: documentation, teamwork, conflict resolution, bilingual communication, customer-facing troubleshooting
- Teamwork and collaboration
- Cybersecurity protection
Certification
ISC2 Certified in Cybersecurity (CC) — January 2026
ADDITIONAL
Languages: English and Spanish (bilingual)
Timeline
Mobile Expert
T-Mobile
10.2023 - Current
Assistant Store Manager
AT&T
07.2022 - 10.2023
Retail Sales Consultant
AT&T
01.2021 - 01.2022
Bachelor's Degree - Advertising
Universidad del Sagrado Corazón
Virtual Lab — Windows, Linux, and Network Security
Valencia College
Associate Degree - Cybersecurity And Network Technology
Valencia College