Yisbel Esthefani Hurtado Brito
Kissimmee,FL
Summary
Outgoing and motivated individual with experience in customer service and sales. Strong communication and interpersonal skills for providing superior customer service. Positive outlook and a strong team player that goes over and above what's expected.
Overview
2
2
years of professional experience
Work History
Lead Sales Associate
Famous Footwear
Kissimmee, FL
07.2024 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Perform end-of-day reconciliation
- Trained and mentored new team members on sales techniques and store policies.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Achieved sales targets through effective customer engagement and product promotion.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Maintained store cleanliness and organization, ensuring a welcoming shopping environment for customers.
- Developed and maintained knowledge of current sales and promotions.
- Performed inventory control procedures to manage stock.
Server
El Primito Alcapurrias Y Más
Kissimmee, FL
04.2024 - 03.2025
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Resolved customer complaints promptly, maintaining a positive atmosphere during peak hours.
- Conducted daily opening and closing procedures, ensuring compliance with health and safety regulations.
- Assisted the kitchen staff with prep cooking
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Colegio Amapola
Santo Domingo Este , República Dominicana 11-2017
Skills
- Cash handling
- POS system operation
- Customer service
- Opening and closing procedures
- Persistent and resilient
- Friendly and outgoing
- Bilingual
Languages
Spanish
Native or Bilingual
English
Professional Working
Portuguese
Limited Working
Timeline
Lead Sales Associate
Famous Footwear
07.2024 - Current
Server
El Primito Alcapurrias Y Más
04.2024 - 03.2025
High School Diploma -
Colegio Amapola