Gerardo Solorzano
Avondale,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Clothing Brand
Goodyear , AZ
2022.09 - 2023.11
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Investigated customer complaints regarding product quality or service rendered.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
Drive-Thru Cashier
Sonics Drive In
Goodyear , AZ
2020.05 - 2021.06
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered customers' questions and provided information on store procedures or policies.
- Answered phone calls to assist customers with questions and orders.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Kept work area clean, organized and stocked with necessary supplies.
Education
High School Diploma -
Agua Fria High School
Avondale, AZ05.2020
Skills
- Payment handling
- Menu Memorization
- Stress Tolerance
- Problem-Solving
- Excellent Communication
- Cleaning and sanitation
- Customer Service
- Flexible Schedule
- Time management skills
- Listening Skills
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Customer Support Specialist
Clothing Brand
2022.09 - 2023.11
Drive-Thru Cashier
Sonics Drive In
2020.05 - 2021.06
High School Diploma -
Agua Fria High School
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