GERHARD AMLACHER
Rockingham,VA
Summary
Highly experienced General Manager known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Services Manager
Morrison Group - Sentara Rockingham Memorial Hospital
10.2021 - Current
- Manage daily dietary needs of hospital patients - count between 140-180
- Handle scheduling for dietary and kitchen support personnel
- Manage inventory and order dietary supplements for patients
- Daily patient rounds to ensure patient satisfaction with meals and service
- Manage 12 dietary personnel as well as kitchen support personnel
- Daily collaborations with dietitians to ensure that patient menus follow their specific dietary needs
- Communicate with Chef regarding any menu changes and dietary restrictions
- Daily rounds with nursing staff to ensure that patient dietary needs are being met
- Reviewing labor costs to ensure staying within budget
- Daily team meetings to update staff on patient needs and menu changes
- Conduct monthly training for staff
- Active in recruiting for open positions, conduct interviews both by phone and in person
- Work with company recruiter to ensure company needs are being met for staffing
- Maintain current and accurate taste and temperature logs per food and safety guidelines
- Manage personnel records
- Conduct 30, 60, and 90-day reviews for staff
General Manager
The Local Chop and Grill House
12.2020 - 11.2021
- Full P&L accountability
- Managed all aspects of ordering and inventory
- Executed scheduling FOH and BOH positions
- Encourages growth in employees
- Clearly and promptly communicate pertinent information to staff, such as large reservations or last-minute menu changes
- Established lucrative annual food and beverage marketing plan
Managing Partner
Chilis, HarrisonburgVA
01.2010 - 12.2020
- Annual Sales: $2.5 Million
- Hired as an Assistant Manager 2010
- Promoted to General Manager 2012
- Promoted to Certified Training General Manager 2013
- Bronze level managing partner 2014
- Silver level managing partner 2016
- Gold level managing partner 2018
- Awarded Area Managing Partner of the Year 2016
- This was out of 8 other nominees and was for outstanding performance
- Serves as a Training Restaurant for the region
- Training newly hired managers for the company
- Serves as Test Restaurant for new menu items and programs before they are rolled out to other locations
- Consistently scores high on both sanitation audits as well as corporate audits
- Has the highest Guest Feedback scores for the franchise group
- Awarded the 2019 Guest without a Problem champion
- Consistently operates below budget for labor cost
- This is achieved through cross-training staff, adjusting schedules, and cutting as needed
- Partners with James Madison University Sports Marketing Department to drive sales and support the university
- Manages a team of 50 hourly employees
- Full P&L accountability
- Responsible for ordering and inventory
- Encourages growth in the employees
- Successfully promoted 5 Assistant Managers to General Managers
- Clearly and promptly communicate pertinent information to staff, such as large reservations or last-minute menu changes
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits
- Showing positive sales growth 7 out of 8 years
- Reduced overtime
- Actively participate in ongoing customer service programs to build sales and rapport in the community.
Front of the House
Fairways– Massanutten Resort
01.2007 - 01.2010
Education
High School Diploma -
Harrisonburg High School
Harrisonburg, VABridgewater College
Bridgewater, VASkills
- Profitability Strategies
- Budget Development
- Customer Consultations
- Market Share Growth
- Competitor Research
- Information Updates
- Sales Tracking
- Budgeting and Expenditures
- Problem Identification
- Administrative Staff Supervision
- Customer Service Standards
- Workflow Processes
Certification
Serve Safe Certified - 2029
Timeline
Patient Services Manager
Morrison Group - Sentara Rockingham Memorial Hospital
10.2021 - Current
General Manager
The Local Chop and Grill House
12.2020 - 11.2021
Managing Partner
Chilis, HarrisonburgVA
01.2010 - 12.2020
Front of the House
Fairways– Massanutten Resort
01.2007 - 01.2010
High School Diploma -
Harrisonburg High School
Bridgewater College
Serve Safe Certified - 2029
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