Gerhard Treiber
Summary
Dynamic Support Specialist with a proven track record at JL Systems, excelling in technical support and customer onboarding. Adept in HTML, CSS, and JavaScript, I foster strong client relationships while enhancing user experience through innovative solutions. Committed to delivering results and driving project success in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Support Specialist
JL Systems (NOAH AMS) / Cannolai (Cannolai AMS)
01.2020 - 01.2026
- Provided technical and application support for customers using AMS platforms.
- Managed onboarding and implementation of new customer projects, ensuring timelines and deliverables were met.
- Troubleshot system issues and collaborated with internal teams to resolve complex cases.
- New product tester of features to improve reliability and user experience.
- Maintained clear, consistent communication with customers, strengthening long-term relationships.
Instructor - Intro to Web Design & Development
The Catholic University of America
01.2019 - 01.2020
- Designed and taught a complete introductory web development course.
- Guided students through hands-on projects using HTML, CSS, JavaScript, Bootstrap, Photoshop, and WordPress.
- Supported students with technical problem-solving and project troubleshooting.
Instructor - Bootstrap Web Development
NOVA Workforce Division
01.2016 - 01.2018
- Created and led the 'Building Fluid Sites with Bootstrap' course.
- Developed structured exercises culminating in a complete responsive website.
- Provided technical instruction and one-on-one student support.
Teacher's Assistant - Web Design Certificate Program
Northern Virginia Community College (NOVA)
01.2014 - 01.2018
- Provided hands-on education and technical assistance.
- Assisted students with coding, debugging, and project completion.
- Supported instructors with curriculum delivery and classroom management.
Education
Hotel & Restaurant Management School -
Hotel & Restaurant Management
Villach, Austria01.2010
Hotel & Restaurant Management Franchise License -
Hotel & Restaurant Management
Salzburg, Austria01.1995
Web Design Certificate -
Northern Virginia Community College
Arlington, VAWeb Developer Certificate -
Northern Virginia Community College
Annandale, VAJava Programming -
Northern Virginia Community College
Woodbridge, VASkills
- Jira
- Autotask
- HubSpot
- NOAH AMS
- Cannolai AMS
- WordPress
- Drupal
- HTML5
- CSS
- JavaScript
- Bootstrap
- PHP
- Visual Studio Code
- Adobe Photoshop
- Adobe Dreamweaver
- Microsoft 365 suite
Websites
Timeline
Support Specialist
JL Systems (NOAH AMS) / Cannolai (Cannolai AMS)
01.2020 - 01.2026
Instructor - Intro to Web Design & Development
The Catholic University of America
01.2019 - 01.2020
Instructor - Bootstrap Web Development
NOVA Workforce Division
01.2016 - 01.2018
Teacher's Assistant - Web Design Certificate Program
Northern Virginia Community College (NOVA)
01.2014 - 01.2018
Hotel & Restaurant Management School -
Hotel & Restaurant Management
Hotel & Restaurant Management Franchise License -
Hotel & Restaurant Management
Web Design Certificate -
Northern Virginia Community College
Web Developer Certificate -
Northern Virginia Community College
Java Programming -
Northern Virginia Community College