Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kristina Larsen

Seattle,WA

Summary

Salesforce-savvy Support Engineer with hands-on experience supporting large-scale Salesforce and nCino environments. Proven expertise in resolving over 500 platform issues, managing user configurations, and implementing integrations that align with business needs. Adept at collaborating across teams to ensure seamless functionality and scalable growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Support Specialist

Rippling
Remote, US
07.2025 - Current
  • Manage customer inquiries and support cases using Salesforce Service Cloud, ensuring timely and thorough resolution
  • Document bugs and feature requests using Jira, collaborating with internal teams to track and prioritize issues
  • Troubleshoot product issues and escalate complex problems to technical teams as needed
  • Maintain accurate case documentation and follow internal SLAs for response and resolution times

Support Engineer

nCino
Remote, US
06.2022 - 12.2024
  • Managed and resolved over 500 support cases, ensuring timely solutions and maintaining high user satisfaction by leveraging strong case management and resolution skills.
  • Configured and supported Salesforce user access, roles, profiles, and permission sets, enhancing system compliance and efficiency.
  • Facilitated core banking data integrations into Salesforce using Informatica Cloud, improving data quality and reducing manual processes by 40%.
  • Coordinated with engineering teams, third-party vendors, and administrators during system updates, sandbox refreshes, and production deployments.

Software Support Apprentice

Salt Lake City Corporation
Salt Lake City, UT
03.2021 - 06.2022
  • Collaborated in agile sprint planning sessions with cross-functional team members, enhancing project efficiency.
  • Supported the implementation of best practices related to Salesforce CRM features, improving system adoption and user satisfaction.
  • Devised reports and dashboards to present requested data in a streamlined format, increasing data accessibility and decision-making efficiency.

Education

Bachelor of Science - Information Systems

Utah Valley University
Orem, UT
01.2021

Skills

  • Salesforce
  • nCino
  • Informatica Cloud
  • SOQL
  • XQuery
  • XML
  • Jira
  • Confluence
  • Slack
  • Excel

Certification

Salesforce Administrator • 2971022 • Issued Jan 2023

Timeline

Support Specialist

Rippling
07.2025 - Current

Support Engineer

nCino
06.2022 - 12.2024

Software Support Apprentice

Salt Lake City Corporation
03.2021 - 06.2022

Bachelor of Science - Information Systems

Utah Valley University

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Kristina Larsen