Gerhardine Escobar
Miami,FL
Summary
Highly motivated individual with proven leadership skills and 6 years of management experience. Open to new opportunities in the Ecommerce Industry for Vendor Relations and Sales Management. Bringing exceptional coaching and interpersonal skills to inspire, technical and business skills to provide superior customer service. Currently supporting several Vendor Accounts through purchasing container loads for the food service industry. Actively collaborating with major Supermarkets and Wholesales buyers within the South East Region of the US, South America and the Caribbean. Prior to this current position, Was in several roles that provided technical, administrative support and management in multiple industries.
Overview
7
7
years of professional experience
Work History
Purchasing Manager
Ambassador Foods
06.2022 - Current
- Responsible for supporting purchasing department and managing customer service department.
- Answering customers questions regarding products, prices and availability.
- Educating potential clients about food products through food shows and seminars.
- Import and export container loads of food product from Germany to clients from North American to South American.
- Completed monthly profit and loss performance reports.
- Developing growth plans and spreadsheets by identifying key foods products with internal and external stakeholders.
- Performed monthly reconciliation of open purchasing orders.
- Wrote standard operating procedures for department.
- Using NetSuite Vendor Management System to authorize and monitor purchase orders and consumables.
- Identified and targeted critical procurement issues, saving over $100k
Vendor Relations Account Manager
goTRG
04.2020 - 04.2022
- Responsible for supporting and managing Vendor Relationships.
- Reviewed over 50+ vendor contracts per day and ensure all contract deadlines are met.
- Partnered with Lowe's Company Inc to resolve issues of inbound and outbound inventory, shipment of orders to Lowe's Vendors.
- Met with clients monthly to response to inquiries regarding credits, returns, and transportation of merchandise back to vendors.
- Informed vendors of their responsibilities and obligations base on policy agreements.
- Updated and maintained CRM with new vendor information.
- Attended relevant vendor meetings and communicated key objectives to both internal and external stakeholders.
Sales Manager
goTRG
01.2018 - 03.2020
- Developed and implemented sales plans with sales team, to monitor increased sales.
- Increased company's profits (45% increase) by developing effective sales training and auditing sales reports.
- Implemented new inventory system, fulfillment processes to align with KPIs and key objectives.
- Responsible for training new sales representatives and assigning sales territories by regional sales volume.
- Managed and solved high volumes of sales support tickets by using Zendesk.
- Conducted high level meetings and discussion with decision makers and stakeholders., Transformed e-commerce data into operational insights.
- Omnichannel analytics, understanding end to end guest behavior.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
E-Commerce Data Analyst
GoTRG
06.2017 - 01.2018
- Transformed e-commerce data into operational insights.
- Reported and acted on changes and market trends based on price changes.
- Advised various business stakeholders on e-commerce related matters.
- Coordinated with operations and marketing departments to achieve organizational goals.
- Supplied pricing recommendations to category and listing teams and increased sales by 30%.
- Omnichannel analytics, understanding end to end guest behavior.
Customer Support Specialist
The Recon Group (GoTRG)
12.2016 - 06.2017
- Interacted with customers via telephone, email, online chat, helpdesk and supplied support and information on services and products.
- Monitored over 50 customer complaints on social media and reach out to provide assistance.
- Gathered customer feedback and shared with Product, Sales and Marketing teams.
- Shared feature requests and effective workarounds with team members.
- Assisted in training junior customer support representatives.
- Informed customers to ensure their technical issues are resolved.
- Analyzed and reported on customer behavior and user experience.
Education
Bachelor of Arts -
Ai Miami International University of Art & Design
Miami, FL06.2010
Skills
- NetSuite Vendor Management Systems
- Amazon Marketplace (B2B & B2C)
- Google Cloud Platform
- MS Office
- Open Dock
- Adobe Suite – Illustrator & Photoshop
- ZenDesk
- Jira
- Transportation Management Systems
- Concur Solutions
- Account management
- Operations management
- Project Management
- Excellent verbal/written communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Purchasing Manager
Ambassador Foods
06.2022 - Current
Vendor Relations Account Manager
goTRG
04.2020 - 04.2022
Sales Manager
goTRG
01.2018 - 03.2020
E-Commerce Data Analyst
GoTRG
06.2017 - 01.2018
Customer Support Specialist
The Recon Group (GoTRG)
12.2016 - 06.2017
Bachelor of Arts -
Ai Miami International University of Art & Design
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