Geri Swartz
San Antonio,tx
Summary
Dedicated customer service professional with strong skills in complaint resolution, product knowledge, and order processing. Proven ability to enhance customer satisfaction and drive repeat business.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Customer Service Representative
Refuel Market
San Antonio
08.2025 - 03.2026
- Assisted customers with product inquiries and recommendations.
- Resolved customer complaints efficiently and professionally.
- Processed transactions accurately at the point of sale.
- Maintained cleanliness and organization of store displays.
- Educated customers on promotions and loyalty programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Identified opportunities for upselling additional products or services based on customer needs.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Managed inventory levels by restocking shelves regularly.
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sales/Customer Service Representative
Buckhorn Soil & Stone
San Antonio
05.2022 - 04.2025
- Assisted customers with product inquiries and order placements.
- Handled customer complaints, ensuring timely resolution and satisfaction.
- Provided detailed information about soil and stone products to customers.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to streamline service processes.
- Updated product displays to enhance customer engagement and visibility.
- Utilized inventory management software to track stock levels and orders.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
High School Diploma -
Polytechnic High School
Long Beach, CA06-1985
Skills
- Product knowledge
- Point of sale transactions
- Inventory management
- Customer relationship management
- Complaint resolution
- Order processing
Languages
English
Professional
Certification
TABC
Timeline
Customer Service Representative
Refuel Market
08.2025 - 03.2026
Sales/Customer Service Representative
Buckhorn Soil & Stone
05.2022 - 04.2025
High School Diploma -
Polytechnic High School