Gerlaine Murray
Springboro,OH
Summary
Highly motivated and detail-oriented individual seeking an entry-level position in Criminal Justice Field. Recently graduated with a [Bachelor Degree] and eager to apply academic knowledge and skills in a professional setting. Possesses strong communication, organizational, and problem-solving abilities, along with a willingness to learn and grow within a company.
Overview
18
18
years of professional experience
Work History
Security Officer
Miami Valley Gaming
07.2022 - Current
- Checked and verified photo identification prior to granting facility access.
- Performed cash drops while maintaining security and control of drop box.
- Monitored CCTV cameras and alarm systems for security breaches.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Paraprofessional/Teacher Aide
Butler County Early Learning Center
0 2017 - 7 2022
- Performed small groups of 8 students in basic concepts such as alphabet, shapes, and color recognition.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Manage over 16 children per day
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Promoted physical, mental and social development using classroom games and activities.
- Assisted struggling students through one-on-one tutoring sessions, resulting in improved academic performance.
Customer Service Representative
Teleperformance
08.2006 - 10.2010
- Responded to customer requests for products, services, and company information.
- Managed over 50 telephone calls per day promptly and inappropriate manner.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Science - Criminal Justice
Strayer University-Global Region
Washington, DC2020
Associate of Applied Science - Criminal Justice
Brown Mackie College
Akron, OH2007
Skills
- Security Guard License
- MS Office proficiency
- First Aid and CPR and AED Certified
- CCTV Monitoring
- Criminal Records Searches
- Theft Prevention Training
- Criminal Law Knowledge
- Foot and Vehicle Patrol
- Data Logging
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