Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Gerleisha Reed

Cary,NC

Summary

Dynamic professional with a strong background in customer service and team management, Proven ability to enhance client satisfaction and resolve conflicts effectively. Skilled in data analysis and project management, demonstrating attention to detail and leadership in fast-paced environments. Committed to delivering high-quality service and fostering positive relationships.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Veterinary Assistant

Hidden Valley Animal Hospital, Boarding & Grooming
05.2022 - Current
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Improved client relations through effective communication and education on pet health needs.
  • Provided customer support to clients, answering questions and addressing concerns.

Customer Service Representative

Hidden Valley Animal Hospital, Boarding & Grooming
05.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Detailer

Frito Lay,
06.2021 - 06.2022

Organized chip aisles to ensure they were neat and organized.

Kept product displays well-organized and visually appealing.

Provided support to shoppers looking for specific items.

Ensured accurate stocking of products.

Organized and maintained inventory.

Team Member

Chick-fil-A
02.2020 - 08.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Reduced wait times for customers by implementing more efficient checkout process.

Manager

Charlotte Russe
02.2018 - 01.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.

Education

Bachelor - Animal Science

North Carolina State University
Raleigh, NC
12.2023

Associate Of Applied Science - Biomedical Sciences

Fayetteville Technical Community College
Fayetteville, NC
12.2019

Skills

    Customer service

    Safety procedures

    Data analysis

    Project management

    Technical writing

    Leadership and team management

    Problem solving and critical thinking

    Collaboration and teamwork

    Attention to detail

    Cybersecurity awareness

    Remote work and virtual collaboration

Certification

CPR certified

OSHA safety certification

Service safe certification

Timeline

Veterinary Assistant

Hidden Valley Animal Hospital, Boarding & Grooming
05.2022 - Current

Customer Service Representative

Hidden Valley Animal Hospital, Boarding & Grooming
05.2022 - Current

Detailer

Frito Lay,
06.2021 - 06.2022

Team Member

Chick-fil-A
02.2020 - 08.2020

Manager

Charlotte Russe
02.2018 - 01.2020

Bachelor - Animal Science

North Carolina State University

Associate Of Applied Science - Biomedical Sciences

Fayetteville Technical Community College
Gerleisha Reed