Germayoly Alvarez
Albany,NY
Summary
Effective Student committed to learning, developing skills and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
2025
2025
years of professional experience
Work History
FBI collegiate academy
- Participated in an series of experiential learning programs that touched on areas including human trafficking, gang violence, cybersecurity topics and domestic and international terrorism.
Information Associate
St Peter's Hospital
07.2024 - Current
- Streamlined workflow for better productivity by organizing and maintaining digital and physical files.
- Served as an expert resource for colleagues seeking assistance or guidance related to specific areas of knowledge or skills possessed within the role of Information Associate.
- Answer various line phones.
Hostess/Host
Texas De Brazil
01.2023 - 08.2023
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Recorded available tables after seating each party using specialized seating software.
- Answered customer questions about hours, seating, and menu information
Call Center Representative
Maximus
03.2023 - 06.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Work Study Student
University At Albany - Suny
09.2021 - 05.2023
- Interacted respectfully with others to offer ideas, identify issues and provide assistance.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Interacted with customers by phone, email or in-person to provide information.
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
- Gained operational knowledge and supported departmental needs.
Sales Associate
Champs Sports
11.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Ambassador Volunteer
University At Albany - Suny
09.2022 - 10.2022
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
Volunteer
Soup Kitchen
02.2018 - 02.2019
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others
Education
Bachelor of Arts - Criminal Justice, Minor in Sociology
SUNY At Albany
Albany, NY05.2025
Skills
- Increasing Awareness
- Data Evaluation
- Obtaining Referrals
- Volunteer Management
- Event Planning
- Time Management
- Analytical and Critical Thinking
Languages
Spanish
Native or Bilingual
Timeline
Information Associate
St Peter's Hospital
07.2024 - Current
Call Center Representative
Maximus
03.2023 - 06.2023
Hostess/Host
Texas De Brazil
01.2023 - 08.2023
Sales Associate
Champs Sports
11.2022 - 01.2023
Ambassador Volunteer
University At Albany - Suny
09.2022 - 10.2022
Work Study Student
University At Albany - Suny
09.2021 - 05.2023
Volunteer
Soup Kitchen
02.2018 - 02.2019
FBI collegiate academy
Bachelor of Arts - Criminal Justice, Minor in Sociology
SUNY At Albany
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