GERMAIN GHOLSON
Walmart
Milwaukee,WI
25
years of professional experience
Dynamic professional with a positive attitude and strong customer service skills, experienced at Walmart as a Stocker. Proven ability to enhance product availability and store presentation while maintaining clear communication. Committed to continuous learning and adaptable to various roles, ensuring operational efficiency and customer satisfaction.
Work History
Dispatch Supervisor
3 Years 8 Months- Supervised daily dispatch operations to coordinate incoming orders, route assignments, and delivery priorities.
- Monitored driver schedules and shipment statuses to maintain on-time service and consistent workflow.
- Trained dispatch staff on routing procedures, communication standards, and order documentation.
- Resolved delivery issues quickly by coordinating with warehouse, sales, and transportation teams.
- Reviewed dispatch records for accuracy, correcting errors in schedules, manifests, and customer updates.
- Managed urgent customer requests by adjusting routes and reassigning deliveries based on operational needs.
Stocker
2 Months- Stocked shelves and organized merchandise to maintain accurate product availability
- Rotated inventory using FIFO procedures to reduce expired or damaged product
- Unloaded freight and moved pallets with pallet jack support
- Zoned aisles and faced merchandise to improve store presentation
Security Officer
3 Years 7 Months- Monitored arena entrances, concourses, and restricted areas to maintain safe event operations.
- Screened guests, bags, and credentials following venue security procedures.
- Responded to incidents, disturbances, and emergencies with calm, professional communication.
- Patrolled assigned areas to identify safety hazards and report suspicious activity.
- Coordinated with event staff, police, and emergency personnel during crowd control situations.
- Documented incidents, observations, and security concerns in clear written reports.
- Assisted with access control for staff, vendors, and performers entering secure areas.
Driver
3 Years 1 Month- Safely transported passengers using GPS navigation and ride-request app instructions
- Maintained clean, presentable vehicle interior to support positive rider experience
- Followed traffic laws, safety standards, and defensive driving practices
- Assisted riders with entry, exit, and luggage handling as needed
Security Officer
1 Year 3 Months- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Enforced venue policies and de-escalated conflicts to support guest and employee safety.
Manager
13 Years 2 Months- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Supervised daily pizza production, ensuring consistent quality, timing, and food safety compliance.
- Coordinated team schedules, task assignments, and workflow to support efficient front-of-house and kitchen operations.
- Trained staff on dough preparation, topping assembly, oven use, and sanitation procedures.
- Resolved customer concerns quickly, maintaining service standards and supporting repeat business.
- Led shift operations, supporting staff performance, productivity, and smooth order fulfillment.
Education
High School Diploma
Skills
Willing to learn
Positive attitude
Shelf stocking
Customer service
Customer assistance
Customer relationships
Clear communication
Flexible schedule
Timeline
Stocker
Walmart
08.2026 - CurrentRead More
Dispatch Supervisor
Chicago Parts & Sound Cps
10.2022 - 06.2026Read More
Security Officer
BMO Harris Bradley Center
05.2019 - 12.2022Read More
Driver
Lyft
05.2019 - 06.2022Read More
Security Officer
CSC Security
02.2018 - 05.2019Read More
Manager
Domino's Pizza
03.2002 - 05.2015Read More
Juneau High
High School Diploma
Read More