Germaine Whittington
Tucson,AZ
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Focused on keeping warranty claims moving quickly to maximize customer service. Successful at working with insureds and claimants regarding payments. Seeking to join Allstate again, loved it.
Overview
20
20
years of professional experience
Work History
Warehouse Packer
Tractor Supply
Casa Grande, AZ
07.2022 - 08.2022
- Assembled and packed orders according to customer specifications.
- Verified accuracy of items picked against packing list.
- Labeled boxes, containers, and pallets for shipment purposes.
Insurance Claims Specialist
Allstate Corp
Chandler, AZ
08.2018 - 02.2022
- Reviewed customer insurance claims to ensure accuracy and completeness of information.
- Resolved customer complaints related to insurance claim processing.
- Collaborated with team members to identify trends in customer issues and develop solutions accordingly.
- Maintained detailed records of all claim activities including correspondence, decisions, payments.
- Ensured compliance with state laws governing insurance practices as well as company policies and procedures.
- Developed strategies for improving customer service standards within the department.
- Determined liability, compensability and benefits due on each claim.
- Assisted claimants, providers and clients with problems or questions regarding claims.
Veteran Services Program Support Specialist
Central Arizona Shelter Service
Phoenix, AZ
08.2017 - 08.2018
- Provided administrative support to the Veteran Services Program, including data entry and database maintenance.
- Coordinated with other agencies to ensure veteran service program eligibility requirements are met.
- Assisted in developing, implementing, and evaluating policies related to veteran services programs.
- Developed training materials for staff on topics related to veteran services programs.
- Compiled reports summarizing veteran services program outcomes.
Cabin Agent
Prospects Airport Service
Indianapolis, IN
08.2017 - 08.2018
- Provided customer service assistance to passengers, including answering questions about flight times, destinations and onboard services.
- Conducted security checks on cabin baggage, checked tickets and allocated seats as per airline policy.
- Performed pre-flight inspection of the cabin interior prior to take off.
Software Developer
Lawson Software
Saint Paul, MN
03.2002 - 03.2006
- Developed programs to automate processes and improve user experience.
- Created applications using HTML, CSS, JavaScript, and other programming languages.
- Integrated software components into existing systems.
- Debugged code to identify errors and fix them efficiently.
- Designed database structures to store data securely and efficiently.
- Provided technical support for users of the software system.
- Documented all development activities according to best practices.
Education
PeopleSoft Certification - PeopleSoft Code
PeopleSoft
Atlanta, GA02-2004
Lawson Certified 10v - Lawson Software
Lawson University
Saint Paul, MN03-2002
Programmer Diploma - Software Coding
Computer Programing Center
Alexandria, VA 03-1996
Skills
- Data Entry
- Claims Processing
- Coordinating documents
- Claim investigation
- Insurance knowledge
- Interpersonal Communication
- Decision-Making
- Settlement Negotiation
- Time Management
- Coverage Determination
- Conflict Resolution
- Team Collaboration
- Documentation Review
- Claim Amount Calculations
Affiliations
Church Choir (Rising Star Baptist Church)
Volunteer (Tucson VA Hospital)
Timeline
Warehouse Packer
Tractor Supply
07.2022 - 08.2022
Insurance Claims Specialist
Allstate Corp
08.2018 - 02.2022
Veteran Services Program Support Specialist
Central Arizona Shelter Service
08.2017 - 08.2018
Cabin Agent
Prospects Airport Service
08.2017 - 08.2018
Software Developer
Lawson Software
03.2002 - 03.2006
PeopleSoft Certification - PeopleSoft Code
PeopleSoft
Lawson Certified 10v - Lawson Software
Lawson University
Programmer Diploma - Software Coding
Computer Programing Center
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