German Cortes
Massapequa,NY
Summary
My name is German Helberto Cortes, I am 38 years old, I have specialized in acquiring knowledge over the years, studying a few semesters at different universities such as business administration, systems engineering and languages (English, Spanish). On the other hand, I have acquired knowledge in the workplace such as marketing, customer service and retail. I am a person who likes to investigate, learn and develop in the social life and work environment. Personable and dedicated Customer Service Representative with extensive experience in Mining and Software Industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Customer Advisor
Goodyear Tire & Rubber
Levittown, NY
11.2023 - Current
- Greeted customers and provided excellent customer service.
- Responded to customer inquiries via phone, email, and in-person.
- Demonstrated a strong understanding of company policies and procedures.
- Resolved customer complaints and escalated issues as necessary.
- Developed long-term relationships with returning customers.
- Processed orders quickly and accurately.
- Provided product information to customers.
- Communicated effectively with customers both verbally and written.
- Collaborated with other departments to meet customer needs.
- Advised customers on product selection based on their needs.
Alignment Technician
Mavis Discount Tire
Bethpage, NY
03.2022 - 10.2023
- Performed regular maintenance and troubleshooting on alignment equipment.
- Inspected complete steering and suspension systems.
- Performed both front-end alignments and four-wheel alignments depending on vehicle's suspension and drive type.
- Investigated and diagnosed automotive ride handling issues and suggested and quoted corrective repairs.
- Documented test results and generated reports for management review.
- Operated specialized alignment equipment and wheel balancing machines and instructed others in machine operation.
- Calibrated machines to ensure accuracy of measurements and readings.
- Performed tire rotations, mounts, and balancing on vehicles.
Assistant Manager
Grupo empresarial de hidrocarburos sas
Bogota, Colombia
08.2008 - 11.2021
- Bilingual translator in the English-Spanish languages with the responsibilities of reading and thoroughly
understanding the context of a given material by using specialized dictionaries and translation tools, as
well reviewing working texts. - Translate texts from one language to another, always in writing and orally.
- Managed customer service inquiries and complaints in a timely manner.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Completed inventory audits to identify losses and project demand.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
Education
Some College (No Degree) - Foreign Language Teacher Education
Universidad De Santo Tomas
Tunja, ColombiaSome College (No Degree) - Systems Engineering
hidrocarburosUniversidad Juan De Castellanos
Tunja, ColombiaSome College (No Degree) - Business Administration
Universidad De Boyaca
Tunja, ColombiaSkills
- Keyword Research
- Search Engine Optimization
- Video Editing
- Content Strategy
- Website Updates
- Web Store Development
- International Marketing
- Customer Service
- Money Handling
- Loss Prevention
- Sales Expertise
- Professional Appearance
- POS System Operation
- Teamwork and Collaboration
- Phone Etiquette
- Travel Arrangements
- Calendar Management
- Verbal Communication
- Document Preparation
- Meeting Coordination
- Administrative Support
- File Management
Languages
English
Professional
Spanish
Native/ Bilingual
Affiliations
- Sports
- Outdoor activities
- Web research
Timeline
Customer Advisor
Goodyear Tire & Rubber
11.2023 - Current
Alignment Technician
Mavis Discount Tire
03.2022 - 10.2023
Assistant Manager
Grupo empresarial de hidrocarburos sas
08.2008 - 11.2021
Some College (No Degree) - Foreign Language Teacher Education
Universidad De Santo Tomas
Some College (No Degree) - Systems Engineering
hidrocarburosUniversidad Juan De Castellanos
Some College (No Degree) - Business Administration
Universidad De Boyaca
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