German C. Tully
Woodbury,NY
Summary
Proven to excel in high-pressure environments, I enhanced customer satisfaction and streamlined service at Hurricane Grill & Wings through adept multitasking and exceptional customer service. Skilled in cash handling and guest engagement, I fostered loyal relationships and improved service efficiency, embodying professional hospitality with every interaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Barber
Fade Factory
Wantagh, NY
05.2023 - 09.2023
- Maintained a clean and hygienic work environment for the safety of clients and staff members.
- Kept up-to-date on the latest industry trends, techniques, and tools by regularly attending workshops, trade shows, or webinars to ensure a competitive edge over other local barbershops.
- Suggested improvements to workspace layout that resulted in better workflow efficiency without compromising aesthetic appeal or cleanliness standards.
- Successfully managed challenging customer situations with diplomacy and professionalism, ensuring that issues were resolved promptly to maintain positive relationships with clients moving forward.
- Upheld high-quality service standards by adhering to state licensing guidelines and sanitation regulations at all times during daily operations within the salon environment.
- Improved overall salon experience by offering expert advice on hair care maintenance routines tailored to each client''s needs.
Server
Hurricane Grill & Wings
Gardencity NY
08.2013 - 02.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Diploma - Early Childhood Education
Washington Irving High School
Manhattan, NY06.1998
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Professional Appearance
- Safe Food Handling
- Menu Memorization
- Suggestive Selling
- Tableside Etiquette
Certification
I'm a licensed barber
Languages
Spanish
Native or Bilingual
Timeline
Licensed Barber
Fade Factory
05.2023 - 09.2023
Server
Hurricane Grill & Wings
08.2013 - 02.2020
Diploma - Early Childhood Education
Washington Irving High School