Summary
Overview
Work History
Education
Skills
Languages
Timeline
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GERMAN FLORES

Houston,TX

Summary

Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills. Skilled at operating with little oversight to complete tasks efficiently. Familiar with housekeeping, restocking and equipment operation practices. Tech-savvy and collaborative with friendly nature and driven approach. Knowledgeable insurance representative promoting several years' expertise successfully working for organizations. Courteous and cordial with a desire to take on challenges at a new company. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

ODT ALLSTATE AGENCY

OSCAR D TORRES
HOUSTON , TEXAS
05.2023 - Current
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Conducted market research to identify potential customers and their needs.
  • Negotiated pricing contracts with customers to maximize profits.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Attended industry events such as conferences, seminars.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Adhered to established policies and procedures when handling customer accounts.
  • Developed key customer relationships to increase sales.
  • Identified customer needs by asking questions and advising on best solutions.
  • Greeted and assisted customers to foster positive experiences.
  • Produced sales documents, finalized deals and filed records.

Ground Hand

ECC
Monroe, LA
01.2023 - 05.2023
  • Installed, tested and maintained fiber optic cables in both aerial and underground environments.
  • Performed troubleshooting and repair of fiber optic networks including OTDR testing.
  • Inspected all materials prior to installation for any damage or defects.
  • Tested new equipment to verify compatibility with existing systems.
  • Worked with truck-mounted reels to complete large installation projects.
  • Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
  • Pulled lines to proper tension for safety and durability of installation work.

Labor Worker

Troy Construction Co
HOUSTON , Texas
01.2022 - 12.2022
  • Loaded and unloaded materials onto trucks for transport to job sites.
  • Maintained tools and equipment used onsite.
  • Operated a variety of hand and power tools as needed.
  • Transported heavy construction materials from one location to another using forklifts or other material-handling equipment.
  • Lifted heavy objects like beams, pipes, doors and windows during installation process.
  • Assembled pre-fabricated metal framework components according to blueprints.
  • Followed safety protocols when operating machinery or handling hazardous materials.
  • Identified potential risks associated with certain tasks and reported them immediately to supervisor.
  • Inspected completed projects for quality assurance purposes before final sign off.
  • Set up equipment to maintain worksite productivity.
  • Assisted team members with maintaining orderly and clean workspaces.
  • Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.

ODT ALLSTATE AGENCY

OSCAR D TORRES
HOUSTON , TEXAS
06.2018 - 01.2022
  • Responded to customer inquiries via phone, email and chat.
  • Provided product and service information to customers.
  • Maintained customer records in company database.
  • Monitored customer accounts for changes or updates.
  • Assisted customers with purchase decisions based on needs analysis.
  • Followed up on customer inquiries not immediately resolved by telephone calls or emails.
  • Handled difficult or emotional customer situations with empathy and professionalism.
  • Managed large amounts of incoming calls, emails and chats simultaneously.
  • Identified potential opportunities for process improvement within the department.
  • Cross-sold products and services when appropriate.
  • Performed data entry activities as needed.
  • Participated in team meetings to discuss best practices for resolving customer issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Education

High School Diploma -

Klein Forest High School
Houston, TX
05-2018

Skills

  • Lead prospecting
  • Customer Service
  • Pipeline building
  • Process Improvement
  • Customer Retention
  • Client Service
  • Competitor research
  • Supply Coordination
  • Power and hand tools
  • Maintenance and repair
  • Construction knowledge
  • Project Planning
  • Vehicle operation
  • Scaffold erection
  • Tool Maintenance
  • Heavy Lifting
  • Tool passing
  • Site cleanup
  • Safety Procedures

Languages

English
Professional
Spanish
Professional

Timeline

ODT ALLSTATE AGENCY

OSCAR D TORRES
05.2023 - Current

Ground Hand

ECC
01.2023 - 05.2023

Labor Worker

Troy Construction Co
01.2022 - 12.2022

ODT ALLSTATE AGENCY

OSCAR D TORRES
06.2018 - 01.2022

High School Diploma -

Klein Forest High School

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GERMAN FLORES