German Sotelo

Safely operated a delivery vehicle in diverse weather and traffic conditions, consistently adhering to all road safety regulations and company protocols to ensure zero accidents or violations.

· Efficiently managed daily delivery routes using GPS and in-route navigation tools, optimizing stops to complete 50+ packages per shift while maintaining on-time delivery metrics.

· Provided exceptional customer service by professionally handling deliveries, obtaining signatures, and resolving access issues or special delivery instructions with a solution-oriented mindset.

· Maintained accurate inventory and vehicle inspection logs, performing pre-trip and post-trip inspections to ensure vehicle safety and cargo security.

· Demonstrated physical stamina and time management by loading/unloading packages, navigating stairs and apartment complexes, and consistently meeting daily performance goals in a fast-paced environment.

Front Desk

· Greeted and checked guests in/out efficiently, handling reservations and payments with accuracy.
· Managed phone calls and guest inquiries, resolving issues promptly to ensure satisfaction.
· Coordinated with housekeeping and maintenance to keep room status updated and special requests fulfilled.
· Processed daily transactions and maintained confidentiality of guest information.



Server

· Welcomed guests, took accurate food and drink orders using POS system, and offered menu recommendations.
· Delivered orders promptly, coordinated with kitchen staff, and anticipated guest needs throughout the meal.
· Handled payments, processed tips, and maintained a clean, organized station.
· Worked efficiently during peak hours while providing friendly and attentive service.

• Ensured timely clearing and resetting of tables during peak hours to optimize turnover rates.