Summary
Overview
Work History
Education
Skills
Bilingual
Languages
Timeline
Generic

German A Nolasco

Spring Hill

Summary

I currently work at GlenLakes Golf and Country Club, excelling in customer satisfaction and operational efficiency. Demonstrates exceptional teamwork and a polite demeanor, enhancing client relationships. Skilled in financial services and adept at maintaining a professional appearance. Achieved significant improvements in productivity and customer loyalty through empathetic service and meticulous attention to detail. Also love the game of baseball as I was raised around it, and had the opportunity to play college.

Overview

5
5
years of professional experience

Work History

Table Busser/ Food Runner

GlenLakes Golf and Country Club
02.2024 - Current
  • Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, and communicated with co workers to improve productivity and keep tables ready for incoming guests.
  • Improved customer satisfaction by efficiently clearing tables and resetting them for new guests.
  • Assist on any server needs
  • Expedite food before sending out to tables
  • Throw out trash and clean up at end of night shift.

Customer Service Representative

Ayinde Matthews Statefarm
12.2022 - 10.2023


  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls as efficiently as possible, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Developed highly empathetic client relationships.
  • Wrote and provided discounts for Auto Insurance policies

Financial Service Advisor

Amscot - The Money Superstore
08.2022 - 12.2022


  • Conducted regular reviews of client profiles to assess progress towards achieving established goals.
  • Optimized workflow processes within the department, resulting in increased productivity among team members.
  • Delivered guidance on financial regulations and requirements for Cash Advances
  • Carried out transactions, Cash Handling, Drawer Balancing.
  • Money transfers/wiring to international country and instate.

Store Associate

Ross Dress for Less
08.2019 - 08.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Trained new associates in customer service protocols, enhancing team efficiency and consistency.
  • Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
  • Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.

Education

Jamestown Community College
Jamestown, NY

High School Diploma -

Weeki Wachee High School
Brooksville, FL
05-2018

Skills

  • Professional appearance
  • Excellent customer service
  • Team player attitude
  • Cleaning and sanitizing
  • Positive attitude
  • Polite demeanor

Bilingual

I speak fluent Spanish, as it is my first language, I speak English second, and trying to get into (and learning) Japanese

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Table Busser/ Food Runner

GlenLakes Golf and Country Club
02.2024 - Current

Customer Service Representative

Ayinde Matthews Statefarm
12.2022 - 10.2023

Financial Service Advisor

Amscot - The Money Superstore
08.2022 - 12.2022

Store Associate

Ross Dress for Less
08.2019 - 08.2022

Jamestown Community College

High School Diploma -

Weeki Wachee High School

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German A Nolasco