Summary
Overview
Work History
Education
Skills
Additional Information
Software
Timeline

German D. Gamboa Zúñiga

Manufacturing Coordinator
La Ribera, Belén,Heredia

Summary

Recently interested in developing myself in the field of information technologies and technical support. In addition, I have passed courses in technical support for mobile devices and IT technicians.
In parallel, I am looking for continuous improvement in language learning.
Previous studies in Business Administration.
Currently, I am looking for long-term learning and growth opportunities, making a career within the best companies in the market.

Overview

4
4
years of professional experience
7
7
years of post-secondary education
1
1
Language

Work History

Content Moderator

Accenture
06.2018 - 08.2020
  • Analyze large volumes of data to meet customer quality requirements and to provide appropriate comments to team members.
  • Applied knowledge of social context and insights analysis to note trends and take a decisions.
  • Make viable recommendations based on data trends.
  • Troubleshoot with work cases to enhance production support and minimize downtime.

Security Guard

Rem Soluciones
03.2017 - 06.2018
  • Monitored and authorized entrance and departure of around 700 employees, visitors and other persons.
  • Supervision of personnel in charge (position of trust).
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public.
  • Triaged problems quickly, providing precise and clear information while working under minimum supervision.
  • Provided excellent service to guests and employees.

Security Guard

Grupo Eulen
03.2016 - 03.2017
  • Completed patrolling of building and emergency doors every 15 minutes to detect and investigate concerns.
  • Attended quickly to incidents and assessed active situations for security concerns.
  • Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public.
  • Monitored employee activities, confirming compliance with security regulations.
  • Checked facility including entry and exit of 1000
    employees, besides 20 visitors daily.

Education

English Course

Intensa Institute / Sykes Academy, Virtual
03.2019 - Current

CCNA Network Technician

Virtual Learning Academy , Santa Ana, Escazú
03.2020 - 06.2020

IT Technician Support -

Cisco Networking Academy Universidad Nacional , Heredia
03.2019 - 07.2019

High School Diploma -

Liceo San Pedro, Pérez Zeledón
2001.02 - 2005.12

Skills

Proactive

Additional Information

A2 / B1

Software

Control Versioning Basic

QA Fundamentals

Digital Marketing Fundamentals

Support On Mobile Devices

Timeline

Virtual Learning Academy - , CCNA Network Technician
03.2020 - 06.2020
Intensa Institute / Sykes Academy - , English Course
03.2019 - Current
Cisco Networking Academy Universidad Nacional - IT Technician Support,
03.2019 - 07.2019
Content Moderator - Accenture
06.2018 - 08.2020
Security Guard - Rem Soluciones
03.2017 - 06.2018
Security Guard - Grupo Eulen
03.2016 - 03.2017
Liceo San Pedro - High School Diploma,
2001.02 - 2005.12

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German D. Gamboa ZúñigaManufacturing Coordinator