Winnie Capatana
Punta Gorda
Summary
I am able to adapt very fast to new environments I am very ambitious and capable and also dedicated to my work I am responsible, able to take decisions fast abut I can be patient too. I am problem-solving oriented with a positive attitude I am a good member of a team and I can easily blend in I have good verbal communication and understanding
Overview
10
10
years of professional experience
Work History
Content Moderator
Byte Dance
12.2019 - 04.2024
- Enhanced user experience by moderating content discussions and resolving disputes.
- Assessed flagged content for appropriateness to maintain platform standards.
- Supported new moderators by providing guidance on content evaluation processes.
- Monitored user interactions to uphold platform safety and integrity.
Customer Support Representative
Arvato - Bertelsmann
11.2016 - 08.2018
- Excellent communication: Clear and concise verbal and written communication to understand customer needs and convey information accurately on phone and online.
- Active listening: Paying close attention to customer concerns and questions to fully comprehend their needs.
- Problem-solving: Identifying the root cause of customer issues and finding solutions to resolve them effectively for Microsoft XBox users.
- Technical skills: Knowledge of specific software or systems used to manage customer accounts, gaming consoles and online troubleshooting
- Stress resilience: Ability to work effectively under pressure and meet deadlines.
- Sales skills: Ability to identify customer needs and suggest appropriate products or services.
- Data entry proficiency: Accurate in putting of customer information into relevant systems like opening and closing cases.
- Multilingual abilities: Fluency in multiple languages for serving diverse clientele in Swahili, Romanian and Tagalog.
REGISTERED NURSE
Kenyatta National Hospital
12.2013 - 03.2014
- Charge nurse, ER nurse, medical nurse
- Patient care and restoration of health
Education
Bachelors Of Science - Nursing
Adventist University Of The Philippines
Silang, Cavite03.2013
Skills
- Able to adapt very fast to new environments
- Very ambitious and capable and also dedicated to my work
- Responsible, able to take decisions fast but can be patient too
- Problem-solving oriented with a positive attitude
- Good member of a team and can easily blend in
- Good verbal communication and understanding
- Good listener
- Good command of computer handling
- Good understanding of given tasks
- Good command of a project flow
- Good project vision
- Anticipation
- Patience
- Understanding
- Great focusing
- Proactive
Personal Information
- Gender: female
- Nationality: Kenyan
- Driving License: No
Digital Competence
Proficient user, Proficient user, Independent user.
Languages
Romanian
Professional Working
Swahili
Native or Bilingual
Tagalog
Elementary
Timeline
Content Moderator
Byte Dance
12.2019 - 04.2024
Customer Support Representative
Arvato - Bertelsmann
11.2016 - 08.2018
REGISTERED NURSE
Kenyatta National Hospital
12.2013 - 03.2014
Bachelors Of Science - Nursing
Adventist University Of The Philippines
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