Job Search Status
Open to workDesired start date: Immediately
Open To Work
GERMEKA WHITAKER
Indianapolis,IN
Work Preference
Summary
Dynamic professional with a proven track record of surpassing customer service goals. Maintains composure under pressure, effectively addressing customer concerns through clear communication and targeted solutions.
Overview
21
21
years of professional experience
Work History
Insurance Producer
Teleperformance USA
07.2022 - Current
- Optimized coverage decisions by advising clients on insurance purchasing strategies.
- Achieved higher client retention rates through exceptional customer service delivery.
- Grew customer base via strategic outreach initiatives.
- Ensured compliance by maintaining precise electronic and paper records.
- Guided clients through claims process to secure timely resolutions.
Insurance Agent/Adjuster
SITEL/USAA
02.2021 - 03.2022
- Responded to claim inquiries from policyholders, claimants, carriers, agents, and employees across all USAA operating states.
- Handled loss reports and inquiries with priority to ensure timely resolutions.
- Entered new loss report data and claim documentation for all property and casualty lines.
- Electronically filed claim documents and police reports using USAA’s processing systems.
- Provided services including repair options, rental reservations, property mitigation, towing, and coverage verification.
- Maintained comprehensive knowledge of policies, procedures, and processing systems for property/casualty products.
- Trained and mentored less experienced staff while serving as a backup when needed.
Event Coordinator
A Servants Heart
04.2019 - 03.2020
- Cultivated strong partnerships with vendors and venues for effective event execution.
- Coordinated all aspects of event planning, focusing on seating, dining, and guest experience.
- Oversaw event management, swiftly resolving issues that arose during operations.
- Developed strategies to mitigate risks affecting overall event quality.
Production Worker
FCA Us LLC
01.2018 - 02.2019
- Operated production equipment according to daily work orders and established safety procedures.
- Conducted quality inspections of finished products, executing minor repairs as necessary.
- Assembled products from raw materials, ensuring compliance with inspection standards.
- Provided training to new employees on proper equipment usage, enhancing workplace safety.
- Reported defective materials and equipment to uphold quality assurance processes.
Bartender
Southern Fires Bistro and Lounge
11.2016 - 01.2018
- Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
- Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
- Managed up to 150-200 customers per shift while simultaneously assisting 8-10 restaurant servers.
- Engaged in small talk with over 100 patrons per day to build rapport and earn repeat business.
Hostess Server Bartender
Birmingham Country Club
04.2013 - 04.2015
- Guided guests to appropriate seating for party size, provided with menus and features of the day.
- Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
- Walked through the dining room during service to ensure guest satisfaction and advise servers and busing staff of specific service needs.
- Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
- Multi-tasked to meet customer, business operations and server needs with minimal errors or delays.
- Operated Point of Sale (POS) system for member transactions.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Successfully led key projects which resulted in increase of sales.
Design Manager
From Us To U Balloon Com.
02.2005 - 09.2013
- Conducted material tests to ensure compliance with design specifications.
- Hired team of service designers to create streamlined workflows through defined procedures.
- Established ideas, goals, and guidelines through meetings with clients.
- Visited home sites as needed to evaluate and address customer requirements.
- Collaborated with customers to adapt plans in response to evolving needs.
Education
Some College (No Degree) - General Studies
Henry Ford Early College
Dearborn, MIComputerized Office Assistant - undefined
Lawton Career Institute
Oak Park, MILicensed Insurance Producer, Adjuster and Agent - Life and Health Insurance, Property and Casualty
Indianapolis, IndianaSkills
- Customer service excellence
- Sales strategies
- Problem solving
- Attention to detail
- Process improvement
- Quality assurance
- Employee training
- Microsoft Office skills
- Data entry accuracy
- Spreadsheet management
- Client communication
- Call management
Timeline
Insurance Producer
Teleperformance USA
07.2022 - Current
Insurance Agent/Adjuster
SITEL/USAA
02.2021 - 03.2022
Event Coordinator
A Servants Heart
04.2019 - 03.2020
Production Worker
FCA Us LLC
01.2018 - 02.2019
Bartender
Southern Fires Bistro and Lounge
11.2016 - 01.2018
Hostess Server Bartender
Birmingham Country Club
04.2013 - 04.2015
Design Manager
From Us To U Balloon Com.
02.2005 - 09.2013
Computerized Office Assistant - undefined
Lawton Career Institute
Licensed Insurance Producer, Adjuster and Agent - Life and Health Insurance, Property and Casualty
Some College (No Degree) - General Studies
Henry Ford Early College