Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Gerniyah Williams

Bronson,FL

Summary

Dynamic support technician with extensive experience at UF Health Shands Hospital, excelling in patient mobility and administrative tasks. Proficient in EPIC and Microsoft Office, I leverage strong organizational adaptability and active listening skills to enhance patient care and streamline operations, consistently contributing to a collaborative healthcare environment.

Overview

8
8
years of professional experience

Work History

Support Technician

UF Health Shands Hospital
Gainesville, FL
09.2024 - Current
  • The support tech serves as a mobility assistant and works with the registered nurse to optimize patient mobility using specialized patient-lifting equipment.
  • The support tech serves as unit desk support by managing nurse call system needs, answering telephones, stocking supplies/equipment, filing and ensuring a clean and uncluttered environment of care.
  • The support tech provides nursing support to achieve the organization's mission of excellent patient care and nursing's vision of setting a new standard of excellence in autonomous and accountable nursing practice committed to patient advocacy and innovative patient care in a climate of trust and collaboration.

Admin Professional

UF Health at Shands
Gainesville, Florida
01.2024 - 09.2024
  • Ensures that basic ICD-10 coding is relevant to the signs and symptoms for the diagnosis reflected on the request for service
  • Works closely with the financial specialist, assisting in 'point of service' collections in an effort to satisfy the patient's financial obligations as required and increase reimbursement for the organization
  • Schedules, cancels and reschedules patient appointments as needed while maintaining patient confidentiality
  • Facilitates the patient's access into the Radiology system by providing registration and check-in services, including, but not limited to the following: securing accurate The Joint Commission-approved patient demographics, identification, authorization of services and insurance information for registration purposes for all scheduled and non-scheduled patients; securing completed and signed written radiology orders; entering and scheduling orders into Epic; and verifying demographic and financial data and electronic filing of documents into OnBase

Claims Processor Support Asst

UF Health at Shands
Gainesville, Florida
05.2023 - 01.2024
  • Organized information by using spreadsheets, databases or word processing applications.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation
  • Entered claim information accurately into database systems.

Support Technician

UF Health Shands Hospital
Gainesville , FL
04.2022 - 05.2023
  • The support tech serves as a mobility assistant and works with the registered nurse to optimize patient mobility using specialized patient-lifting equipment.
  • The support tech serves as unit desk support by managing nurse call system needs, answering telephones, stocking supplies/equipment, filing and ensuring a clean and uncluttered environment of care.
  • The support tech provides nursing support to achieve the organization's mission of excellent patient care and nursing's vision of setting a new standard of excellence in autonomous and accountable nursing practice committed to patient advocacy and innovative patient care in a climate of trust and collaboration.

Custodian

School Board of Levy County
Bronson, Florida
04.2021 - 05.2023
  • Dusted furniture, machines or equipment.
  • Kept business entrances clean, tidy and professional in appearance.
  • Completed routine maintenance checks, notifying management of needed repairs.
  • Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
  • Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.

Server

Oak Hammock at the University of Florida
Gainesville, Florida
07.2019 - 10.2019
  • Provided exceptional service to high volume of daily customers.
  • Greeted guests and provided menus.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Served food and beverages to patrons and immediately remedied issues with orders.

Teacher's Assistant

Kids N’ Company Learning Academy
Williston, Florida
06.2018 - 07.2019
  • Monitored student progress, providing feedback and support as needed.
  • Created and coordinated age-appropriate enrichment activities to drive social, emotional and intellectual development.
  • Coordinated daily tasks between teachers and other staff members.
  • Supervised students during lunchtime, field trips, assemblies, and other activities.
  • Assisted teachers with creating and maintaining a safe, orderly learning environment.

Dietary Aide

Williston Care Center
Williston, Florida
06.2017 - 11.2018
  • Operated kitchen equipment safely and efficiently.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Set up trays for patients upon request.
  • Prepared and served meals according to dietary guidelines.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.

Education

Associate of Arts - Health Science

Santa Fe College
Gainesville, Florida
12.2021

High School Diploma -

Williston Middle High School
Williston, Florida
05.2019

Skills

  • Microsoft Office (Excel, Access, PowerPoint, Word)
  • Organizational Adaptability
  • Knowledge and Use of EPIC
  • Medical Terminology Use
  • Customer service
  • Epic charting
  • Active listening

References

References available upon request.

Timeline

Support Technician

UF Health Shands Hospital
09.2024 - Current

Admin Professional

UF Health at Shands
01.2024 - 09.2024

Claims Processor Support Asst

UF Health at Shands
05.2023 - 01.2024

Support Technician

UF Health Shands Hospital
04.2022 - 05.2023

Custodian

School Board of Levy County
04.2021 - 05.2023

Server

Oak Hammock at the University of Florida
07.2019 - 10.2019

Teacher's Assistant

Kids N’ Company Learning Academy
06.2018 - 07.2019

Dietary Aide

Williston Care Center
06.2017 - 11.2018

Associate of Arts - Health Science

Santa Fe College

High School Diploma -

Williston Middle High School

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Gerniyah Williams