ROCIO BARTOLO
Orange,CA
Summary
Dedicated and skilled Support Technician with three years of experience, demonstrating a proven track record of excellence in guiding users through complex technical issues within LCPtracker's dynamic environment. As a specialist in handling escalated cases and contributing to special projects, I have consistently demonstrated a commitment to maintaining a positive and strengths-based culture within the Support Department.
Overview
7
7
years of professional experience
Work History
Support Technician
LCPtracker
03.2021 - Current
- Assist support technicians and customers with advanced technical difficulties related to LCPtracker, utilizing in-depth knowledge of the software and services
- Prioritize and manage escalated cases efficiently, ensuring timely resolution to maintain customer satisfaction and uphold service level agreements.
- Conduct trainings for new hires ensuring a smooth integration into company processes and culture.
Kitchen Assistant
The Lost Bean
07.2017 - 02.2021
- Managed day-to-day kitchen operations, overseeing the distribution of tasks and ensuring follow-ups on food preparation
- Assisted in the implementation of new processes and procedures to enhance efficiency in food preparation and service
- Fostered a positive atmosphere and culture in the kitchen
- Collaborated with fellow kitchen staff to ensure ample coverage through shift and schedule adjustments.
Cashier, Hostess and Busgirl
Rodrigos Mexican Grill
04.2019 - 12.2019
- Trained new team members, equipping them with a solid understanding of our offerings and enhancing their ability to provide effective customer support.
- Provided excellent customer service by addressing inquiries, handling complaints, and ensuring a positive experience
- Greeted guests with friendliness and professionalism
- Collaborated with kitchen and serving staff to facilitate efficient turnover, contributing to overall restaurant productivity.
Education
Bachelor of Arts - Business Administration
Cal State University, Fullerton
Fullerton, CA08.2023
Skills
- LCPtracker knowledge
- Microsoft expertise (Word, Excel, Outlook and PowerPoint)
- Knowledge in Salesforce and 8x8
- Bilingual in Spanish
- Time and calendar management
- Training coordination
- Interpersonal skills
- Positive leadership
Timeline
Support Technician
LCPtracker
03.2021 - Current
Cashier, Hostess and Busgirl
Rodrigos Mexican Grill
04.2019 - 12.2019
Kitchen Assistant
The Lost Bean
07.2017 - 02.2021
Bachelor of Arts - Business Administration
Cal State University, Fullerton
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