Summary
Overview
Work History
Education
Skills
Timeline
Generic

Geronda E Gates

Moneta,VA

Summary

Dependable professional with a proven track record of success, demonstrating strong attention to detail. Committed to improvement and operational efficiency. Highly skilled in multitasking within fast-paced environments, ensuring timely and accurate completion of tasks.

Overview

23
23
years of professional experience

Work History

Senior Customer Service Representative

Wells Fargo Bank
Roanoke, Virginia
02.2018 - 01.2026
  • Process Debit Card Fraud Claims
  • Assisted customers with credit card inquiries and transactions
  • Perform complex customer support
  • Strong organization, multitasking, and prioritizing skills
  • Ability to efficiently work individually or within a team environment

Cashier

Wal-Mart Supercenter
Roanoke, VA
08.2013 - 06.2015
  • Receive payment
  • Operate cash register
  • Issue receipts, refunds, credits, or change due to customers

Office Clerk

Spring Lake Stock Yard
Moneta, VA
07.2003 - 07.2013
  • Telephone & front-desk reception
  • Transfer accounts, operate scale
  • Filing & data entry
  • Balance cash drawer
  • General bookkeeping (A/P & A/R)
  • Spreadsheets & reports
  • Process payments

Customer Service Representative

Kelly Services
Roanoke, VA
11.2007 - 06.2012
  • Scan documents to be stored
  • Answered patient calls to clarify billing inquiries and resolve concerns
  • Executed daily office tasks efficiently
  • Developed engaging PowerPoint presentations for meetings
  • Verify correct information with claimants

Education

A.A.S. Degree - Computer and Information Science

ECPI Technical College
Roanoke, VA
01-2003

Skills

  • Office administration and client support
  • Effective verbal and written communicator
  • Reception and telephone management
  • Filing systems and database management
  • Data entry with reporting skills
  • Bookkeeping expertise (A/R & A/P)
  • Applications: DAT, Claims 20, CSS, CIV and Hogan

Timeline

Senior Customer Service Representative

Wells Fargo Bank
02.2018 - 01.2026

Cashier

Wal-Mart Supercenter
08.2013 - 06.2015

Customer Service Representative

Kelly Services
11.2007 - 06.2012

Office Clerk

Spring Lake Stock Yard
07.2003 - 07.2013

A.A.S. Degree - Computer and Information Science

ECPI Technical College
Geronda E Gates