Gerrel Hightower
El Paso,TX
Summary
Experienced adaptable worker in both front-of-house (FOH) and back-of-house (BOH) operations. Dedicated and diligent team player with a proven track record of delivering exceptional customer service for utmost guest satisfaction. Strong background in the industry, well-versed in providing seamless coordination and support to enhance overall operations.
Overview
12
12
years of professional experience
Work History
Food and Beverage Server
Olive Garden
10.2023 - Current
- Checked back with guests to ensure satisfaction with their meals.
- Assisted other servers as needed during peak periods or when short-staffed.
- Ensured compliance with all health department regulations concerning food safety procedures.
Food and Beverage Server
Palmetto Dunes Oceanfront Resort
03.2019 - 03.2020
- Greeted guests and provided menus.
- Checked back with guests to ensure satisfaction.
- Handled customer complaints in a professional manner while maintaining composure under pressure.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Trained new employees to perform duties
Hotel and Restaurant Management Instructor
Asian Development Foundation College
06.2014 - 03.2016
- Teaches HRM Students both theoretical topics and hands-on aspects about the hotel industry
- Demonstrate basic skills about food and beverage aspects
- Demonstrate on how to become a hospitable one, especially in dealing with guests
- Gives off real life situations on what are the possible things that usually happen in the hotel and lets them find their ways to solve problems when it occurs.
Hotel Intern
La Rica Hotel Tacloban
05.2013 - 04.2014
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
- Streamlined check-in procedures for improved efficiency and reduced wait times.
- Conducted regular inventory checks of supplies and linens to maintain optimal stock levels.
- Assisted with event planning, ensuring successful execution of meetings and conferences.
Education
Bachelor of Science - Hotel And Restaurant Management
Asian Development Foundation College
Philippines05.2014
Skills
- Guest Relations Management
- Customer service
- Verbal and written communication
- Attention to detail
Timeline
Food and Beverage Server
Olive Garden
10.2023 - Current
Food and Beverage Server
Palmetto Dunes Oceanfront Resort
03.2019 - 03.2020
Hotel and Restaurant Management Instructor
Asian Development Foundation College
06.2014 - 03.2016
Hotel Intern
La Rica Hotel Tacloban
05.2013 - 04.2014
Bachelor of Science - Hotel And Restaurant Management
Asian Development Foundation College