Gerrick Ashworth
Spring,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Field Service Technician
Burroughs Inc.
Spring, TX
09.2022 - 09.2024
- Diagnosed problems using advanced diagnostic tools such as multimeters, oscilloscopes.
- Performed troubleshooting on electronic circuits and systems.
- Completed all necessary paperwork for service calls in a timely manner.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Prepared detailed reports documenting service activities performed on each job site.
- Repaired and maintained production machinery in accordance with manufacturer specifications.
Kiosk Technician/Money Handler
Coushatta Casino
Kinder, Louisiana
09.2008 - 04.2017
- Managed inventory and supplies to ensure materials were available when needed.
- Completed routine maintenance and repair.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
Fence Installer
Earl's Fencing and Protective Staining
Houston , TX
01.2007 - 07.2008
- Dug holes for posts using augers or post hole diggers.
- Stocked supply areas with appropriate tools and materials needed for specific tasks.
- Assisted in loading and unloading trucks containing supplies needed for jobs.
- Applied sealant and other protective treatments to finished fences.
- Operated power tools such as saws, drills, and grinders for cutting and shaping materials.
Walmart Associate
Walmart
Houston, Texas
09.2004 - 10.2006
- Performed cash register functions accurately and efficiently.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Conducted inventory checks to ensure accuracy of shelf stock.
Sales Retention Specialist
BCS
Houston , TX
05.2004 - 09.2004
- Ensured compliance with company policies related to sales operations.
- Resolved customer complaints in a timely manner.
- Provided technical support on products, services, and account issues.
- Identified opportunities for upselling additional products or services.
Education
BUSINESS OFFICE TECHNOLOGY -
04-2004
Skills
- Diagnostic troubleshooting
- Customer relationship management
- Inventory management
- Effective communication
- Problem resolution
- Team collaboration
- Time management
- Software configuration
- Customer service
- Courteous and professional
Certification
- Tidel Certified
- Glory Certified
Timeline
Field Service Technician - Burroughs Inc.
09.2022 - 09.2024
Kiosk Technician/Money Handler - Coushatta Casino
09.2008 - 04.2017
Fence Installer - Earl's Fencing and Protective Staining
01.2007 - 07.2008
Walmart Associate - Walmart
09.2004 - 10.2006
Sales Retention Specialist - BCS
05.2004 - 09.2004
Gary Job Corps - BUSINESS OFFICE TECHNOLOGY ,
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