Jesus Zamarripa
Dalhart,TX
Summary
Results-driven Parts Sales skilled in optimizing equipment performance and ensuring safety compliance. Expertise in enhancing service delivery and fostering strong client relationships. Experienced in diagnosing equipment issues and managing parts sales, with a focus on effective communication and tailored problem-solving to meet client needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Field Service Technician
Western Equipment
Dalhart, USA
05.2016 - Current
- Diagnosed equipment malfunctions for various agricultural and construction machinery.
- Executed routine maintenance to enhance equipment performance and reliability.
- Engaged with clients to identify service needs and provide prompt solutions.
- Cultivated relationships with key clients to foster ongoing service collaboration.
- Installed and repaired heavy equipment at customer sites.
- Diagnosed mechanical issues and provided effective solutions.
- Trained clients on equipment usage and safety procedures.
- Maintained accurate service records and documentation for repairs.
- Assisted in inventory management of parts and tools needed for repairs.
- Communicated with customers to address service inquiries and concerns.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
Parts Sales Representative
Mission auto
Dalhart, USA
08.2011 - 05.2016
- Managed customer inquiries regarding parts availability and specifications.
- Provided accurate pricing information for various automotive components.
- Coordinated with suppliers to ensure timely delivery of parts and materials.
- Performed quality control inspections on parts and packaged parts for delivery or sale.
- Performed complimentary services, battery installation, testing and wiper installations.
- Performed regular cycle counts to maintain accurate inventory levels at all times.
- Provided customer service to assist in parts selection and ordering process.
- Adhered to company policies regarding storage of confidential information such as credit card numbers and customer records.
- Handled returns of defective or incorrect parts following established procedures.
- Ensured that all safety regulations were followed while handling hazardous materials such as oils, solvents.
- Maintained inventory of parts by stocking shelves and back room areas with new items.
Education
High School -
Dumas High School
Dumas, TXSkills
- Equipment maintenance
- Diagnostic troubleshooting
- Construction equipment repair
- Agricultural machinery knowledge
- Electrical troubleshooting
- Schematic interpretation
- Equipment inspection
- Hardware and software installation
- Inventory management
- Cycle counting
- Parts organization
- Inventory auditing
- Vehicle operations
- Forklift operation
- Safety compliance
- Problem solving
- Attention to detail
- Time management
- Client interaction
- Customer service
- Customer training
- Customer needs assessment
- Relationship building
- Team collaboration
- Effective communication
- Communication skills
- Goal-oriented mindset
- Problem-solving
- Service documentation
- Forklift operation
References
References available upon request.
Languages
- Spanish
- English, Native/Bilingual
- Spanish, Native/Bilingual
Certification
- Certified John Deere Technician
Timeline
Field Service Technician
Western Equipment
05.2016 - Current
Parts Sales Representative
Mission auto
08.2011 - 05.2016
High School -
Dumas High School