Gerrid Landayan
Moorefield Station,VA
Summary
Inquisitive and driven IT professional with nearly 4 years of experience. Highly adaptable, with a diverse skill set across all aspects of data center operations, including maintenance, infrastructure, installation, and power. Hoping to find opportunities to keep growing in the field. Currently expanding expertise by studying Linux to further advance in the field.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Data Center Technician
Bytedance
04.2022 - Current
- Worked with ticketing systems to resolve break-fix, network, and security tickets, maintaining thorough documentation and SLA times
- Worked with a team to tackle a queue of 11,000 tickets, bringing it down to around 5,000, with daily ticket drops in the hundreds
- Troubleshot and maintained systems, focusing on quality repairs to ensure a recut doesn't occur
- Worked with power team to power on racks, restore power, and maintain power delivery systems
- Monitored and maintained data center infrastructure to ensure optimal performance and uptime
- Installed and configured hardware, servers, and network equipment in the data center environment
- Maintained data halls to align with internal and legal policy
- Optimized workflow through host observation, documentation, and research
Rack Migration DCO
Amazon Web Services
04.2021 - 12.2021
- Transported whole racks from building to building, adhering to strict security protocol.
- Worked on large-scale rack installations and cabling projects with sometimes over 100 of racks being pulled in per day, each having their respective cabling ventures.
- Learned and worked with multiple ticketing systems
Education
Associates - Business
Eastern Gateway Community College
Steubenville, OH08.2025
Skills
- Break-fix
- Cabling
- Installation
- Handoff
- Power
- Linux
- Network
- Vendor Relations
Certification
Linux+ Comptia
- Currently developing skills in system administration, troubleshooting, security, and automation
- Hoping to build a career in linux administration and expand my knowlege on software
- Expected completion: October 2024
Timeline
Data Center Technician
Bytedance
04.2022 - Current
Rack Migration DCO
Amazon Web Services
04.2021 - 12.2021
Associates - Business
Eastern Gateway Community College
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