Gerrod Maddox
Reisterstown,MD
Summary
Reliable and hardworking professional with experience in retail, customer service, and team leadership. Comfortable working in fast-paced environments while managing inventory, organizing stock, and keeping daily operations running smoothly. Strong communication and teamwork skills, with experience training team members and supporting overall team success. Detail-oriented when handling freight, inventory systems, and customer interactions. Looking for an opportunity to grow, contribute, and be a valuable part of a strong team.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
Work History
Department Lead
Giant Food
Reisterstown, Maryland
05.2025 - Current
- Managed inventory levels and organized stock for efficient access.
- Assisted customers with product inquiries and located items throughout the store.
- Trained team members on product knowledge and customer service standards.
- Managed effective stock rotation and inventory placement.
- Unloaded and organized freight using pallet jacks.
Crew Lead
AMC Theatres
Owings Mills, Maryland
11.2023 - 03.2024
- Supervised team members during busy shifts to ensure smooth operations.
- Delivered strong customer service by accurately handling cash and card transactions in a fast-paced environment
- Maintained clean and organized work areas while supporting team members to ensure efficient daily operations
- Enforced safety protocols to create a secure environment for guests and staff.
- Trained new employees on company policies and customer service standards.
Crew Member
AMC Theatres
Owings Mills, MD
03.2023 - 11.2023
- Provided excellent customer service to enhance guest experiences.
- Operated concessions, while preparing and serving food and beverages.
- Maintained cleanliness and organization of theater areas during shifts.
Sales Associate
Marshalls
Owings Mills, Maryland
06.2022 - 02.2023
- Worked as a Sales Associate at Marshalls, delivering a highly satisfying customer experience through friendly, positive interactions
- Assisted customers with product selection and inquiries while supporting daily store operations in a fast-paced environment
- Broke down and organized freight shipments, stocked merchandise efficiently, and maintained a clean, organized workplace.
Education
Franklin High School
Reisterstown, MarylandSome College (No Degree) - Criminal Justice
Bowie State University
Bowie, MDSome College (No Degree) - Computer Science
Mount Saint Mary’s University
Emmitsburg, MDSkills
- Inventory management
- Customer service
- Fast Learner
- Reliability and adaptability
- Team training
- Microsoft Excel
- Inventory Software
- Heavy Lifting (50 lbs)
Timeline
Department Lead
Giant Food
05.2025 - Current
Crew Lead
AMC Theatres
11.2023 - 03.2024
Crew Member
AMC Theatres
03.2023 - 11.2023
Sales Associate
Marshalls
06.2022 - 02.2023
Franklin High School
Some College (No Degree) - Criminal Justice
Bowie State University
Some College (No Degree) - Computer Science
Mount Saint Mary’s University