Gerrod Walters
Taylor
Summary
Customer service professional with robust background in assisting customers and resolving inquiries effectively. Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Unifi Aviation
Detroit, MI
06.2023 - Current
- Ensure the safety and security of passengers, crew, and aircraft during the boarding process.
- Provide exceptional customer service, addressing passengers’ needs and concerns.
- Assist passengers with boarding, luggage, and seating arrangements.
- Collaborate with the flight crew to ensure safe and smooth operations and on-time departures.
Cashier/Sales Associate
Macy’s
Taylor, MI
05.2021 - 06.2023
- Greeted customers in a friendly and welcoming manner, providing excellent customer service.
- Handled cash register operations, including processing sales, managing returns and exchanges, and conducting opening and closing procedures.
- Collaborated with team members to achieve sales targets and provide efficient service during peak hours.
Education
No Degree - Social Work
Oakland University
Rochester Hills, MI06-2021
High School Diploma - undefined
Taylor Preparatory High School
Taylor, MI06-2020
Skills
- Hard working
- Customer assistance
- Organization skills
- Time Management
- Adaptability and flexibility
- Team collaboration
- Problem resolution
- Outstanding communication skills
- Retail sales
- Cash register operation
Certification
- U.S. Drivers License
- High School Diploma
Languages
English
Native or Bilingual
Timeline
Customer Service Agent
Unifi Aviation
06.2023 - Current
Cashier/Sales Associate
Macy’s
05.2021 - 06.2023
High School Diploma - undefined
Taylor Preparatory High School
No Degree - Social Work
Oakland University