Summary
Overview
Work History
Education
Skills
Timeline
Generic
Gerron Diamond

Gerron Diamond

Blue Springs,MO

Summary

Dynamic and results-oriented Network Project Manager with a passion for driving project success from conception to completion. Brings a proactive approach to coordinating scoping, technical reviews, and approval processes for diverse programs. Demonstrates a strong capability in change request management and adept decision-making skills. Committed to providing regular, insightful progress reports to stakeholders and swiftly escalating issues to facilitate unblocking and resolution.

Overview

20
20
years of professional experience

Work History

Network Project Manager

Comcast Cable
Independence, MO
04.2023 - Current
  • Coordinate scoping and technical review activities for initiated programs and follow process for program approval throughout the intake and overall lifecycle
  • Create and track end to end project plan in conjunction with the lead engineer.
  • Track tasks and milestones across all parties.
    Coordinate, manage and drive test organization activities.
  • Facilitate bug triage, manage bug lists, track issue resolution with the lead engineer.
  • Coordinate change request generation and tracking.
  • Make project scheduling decisions in conjunction with the lead engineer or facilitate conversations necessary for decision making.
  • Report on project's progress as required by product, engineering, and the senior leadership team.

Construction Specialist

Comcast Cable
Independence, MO
08.2021 - Current
  • Ensures the execution of overhead/underground construction duties such as: placing hard-line cables, frame and strand poles, transfer facilities between poles, place cable in joint trench, and safe operation of construction vehicles and cable trailers.
  • Investigates and monitors accurate record keeping with regards to project start, milestone dates, production logs, material costs, and labor expenditures.
  • Instructs work site safety standards; conducts work site visits to ensure compliance with safety standards and participates in regular safety meetings with the crew.
  • Supports Specialists and leadership team with coordination of projects.
  • Generates logs and reports on construction, projects, materials, and expenditures.
  • Reviews, resolves, follows-up customer request and complaints.
  • Monitors performance of construction crew to established goals and objectives.
  • Advises, trains, and guides technicians.
  • Assists with the annual plant construction budget.
  • Performs on the field ride-out/walk-out of project sites for the purpose of surveying, gathering and recording details, finding solutions, monitoring progress, performing post-construction review.
  • Coordinates all phases of construction projects including pre-construction meetings, site surveys, permit and license applications, make-ready, design and documentation, material procurement, contract labor requirements, and plant activation.
  • Oversees the activity of subcontractors.

Outside Plant Damage Field Investigator

Project Resources Group, Inc
Independence, MO
03.2017 - Current
  • On-site investigation of underground and aerial cable plant damages.
  • Utilize State Dig Laws and statutes, excavator requirements, NESC standards.
  • Conduct interviews on damage sites with contractors, technicians, witnesses, police, homeowners, etc.
  • Professionally photograph and process the damage scene to accurately portray and determine liability.
  • Work with the client and contractors to obtain and write-up job repair costs from the damage.
  • Compile all investigation material and submit to the local handling office via web tool.
  • Assist Claims Recovery team post-investigation.
  • Developed and maintain monthly market reporting and lead meetings with client to review.
  • Maintain a working knowledge of the entire PRG claims process.
  • Utilizes the Missouri Common Ground Alliance to assist excavators in best practices.

Field Operations Workforce Coordinator

Kansas City, MO
02.2016 - 03.2017
  • Responsible for planning and coordinating all outside plant repair (OSP).
  • Coordinate maintenance technicians, inside plant technicians (ISP), and drop splicing personnel in the field.
  • Act as a liaison to several different internal teams and triage all reported issues and requests submitted to the Network Technical Operations organization.
  • Providing extensive technical support and guidance to Field Engineers onsite to ensure a successful dispatch.
  • Diagnose, plan and set up all incoming customer OOS tickets.
  • Working in a highly-collaborative team to provide excellent customer service, field, and technical support.
  • Providing day-of schedule management for field technicians.
  • Responsible for requests that consist of, and are not limited to; trouble tickets for repairs, network deployments, ensuring scheduled planned maintenance work during maintenance window.

Senior Broadband Technician

ITC Service Group
Kansas City, MO
07.2012 - 12.2015
  • Responsible for providing leadership, motivation, and direction to.
  • Improve and continue providing outstanding customer service.
  • Selects, trains, directs and motivates dispatchers; assists in performance evaluations and personnel actions involving subordinates.
  • Responsible for setting departmental goals, monitoring and controlling workflow and ensuring an effective operating department.
  • Evaluate performance through the use of quality and safety observations and field exercises.
  • Handle various tasks simultaneously, organize, prioritize, make decisions and work efficiently and effectively under deadlines.
  • Prepares daily, weekly, and monthly reports on departmental workload and performance.
  • Coordinated Installation procedures through safety protocols.
  • Reported data on functionality of newly used residential gateways and set-top receivers.
  • Install WAN/LAN infrastructure (cabling, cat5, rj45, rj48x, etc.)

Service Technician II

Time Warner Cable
Kansas City, MO
04.2005 - 07.2012
  • Performed primary 24-hour on call rotation to resolve any plant system outages.
  • Operated a standby power generator in order to keep plant active during planned commercial outages.
  • Locate, diagnose and repair signal leakage in accordance with FCC guidelines.
  • Read and understand system maps for accurate signal testing, operate spectrum analyzer to choose between two resolution bandwidths.
  • Monitored, measured, tests, troubleshoot, and repairs two-way hybrid fiber coaxial cable plant.Troubleshoot RF problems forward and reverse path within the system.
  • Analyze, maintain and repair residential coaxial drop system, phone wiring data network equipment and service.
  • Minimize the amount of trouble calls after installations.
  • Used (DSAM) Digital Service Activation Meter to help find and eliminate intermittent problems.
  • Use a VOM or DMM to check for opens or shorts on line as well as AC and DC voltages.
  • Perform OLS (On-Line Services), VOIP (Voice Over Internet Protocol) and standard coax installations.

Field Service Technician

Dish Network
Lenexa, KS
05.2004 - 04.2005
  • Conducting site surveys - determine the best positioning of our equipment for strongest signal reception.
  • Place mounts, satellite dishes and receivers while ensuring broadband connectivity.
  • Educating customers - review order with the customer and teach them the basics to use and enjoy their new service and equipment.
  • Installation of RG6 Coaxial cable from satellite dish to satellite receivers.
  • Maximize use of material to effectively complete work.

Education

Certificate Pipes Plus -

2017

Diploma -

Paseo Academy of Performing Arts
Kansas City, MO
05.2003

Skills

  • Project Management
  • Work Planning and Prioritization
  • Quality Assurance
  • Project Planning
  • Risk Assessment
  • Deliverable Tracking
  • Material Resource Management
  • Team Collaboration
  • Attention to Detail
  • Adaptable
  • Schedule Management
  • Situational Awareness

Timeline

Network Project Manager

Comcast Cable
04.2023 - Current

Construction Specialist

Comcast Cable
08.2021 - Current

Outside Plant Damage Field Investigator

Project Resources Group, Inc
03.2017 - Current

Field Operations Workforce Coordinator

02.2016 - 03.2017

Senior Broadband Technician

ITC Service Group
07.2012 - 12.2015

Service Technician II

Time Warner Cable
04.2005 - 07.2012

Field Service Technician

Dish Network
05.2004 - 04.2005

Certificate Pipes Plus -

Diploma -

Paseo Academy of Performing Arts

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Gerron Diamond