Compassionate and detail-oriented Family Liaison with a strong background in crisis intervention and parent counseling. Demonstrated success in resolving conflicts and guiding families through school processes to support student success.
Overview
22
22
years of professional experience
Work History
Family Liaison
Metro Nashville Public Schools
Nashville, Tennessee
07.2015 - 02.2026
Facilitated communication between families and school staff to support student needs.
Coordinated family engagement events to strengthen community involvement in schools.
Assisted in resolving conflicts between families and school personnel with sensitivity.
Provided guidance to parents on navigating school policies and procedures effectively.
Maintained accurate records of family interactions and concerns within the school system.
Delivered immediate crisis intervention services to support families during emergencies.
Counseled parents on issues related to their children's academic performance and social development.
Assisted in resolving conflicts between families and school staff members.
Area Coordinator
YMCA Fun Company
Nashville, Tennessee
08.2004 - 07.2015
Coordinated program schedules and activities for youth and community engagement.
Managed volunteer recruitment, training, and retention efforts to support programs.
Developed partnerships with local organizations to enhance program offerings.
Facilitated workshops and training sessions for staff and volunteers on best practices.
Collaborated with team members to evaluate program effectiveness and participant feedback.
Conducted community outreach to promote YMCA programs and services effectively.
Maintained accurate records of personnel data, including payroll and attendance.
Developed and implemented policies and procedures to ensure efficient workflow processes.
Evaluated employees to assess and provide performance feedback.
Education
Certificate of Technical Studies - Early Childhood Care And Education
Nashville State Community College
Nashville, TN
08-2013
Skills
Family engagement
Crisis intervention
Parent counseling
Communication facilitation
Conflict resolution
Records management
Program development
Event coordination
Problem solving
Supervised visitation
Relationship building
Timeline
Family Liaison
Metro Nashville Public Schools
07.2015 - 02.2026
Area Coordinator
YMCA Fun Company
08.2004 - 07.2015
Certificate of Technical Studies - Early Childhood Care And Education