Autumn Betters
Blacklick,Ohio
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Empathetic Family Liaison skilled in fostering positive relationships and maintaining effective communication between families, schools, and community resources. Known for high productivity levels and efficient task completion, ensuring smooth operations and support tailored to family needs. Specialized skills include conflict resolution, crisis management, and cultural competency. Excel in empathy, active listening, and adaptability, bringing comprehensive support to every family interaction.
Overview
12
12
years of professional experience
Work History
Family Liaison
Columbus City Schools
Columbus , OH
03.2023 - Current
- Provided guidance, resources and support to families of students.
- Responsible for contacting families to ensure their needs were met academically and personally
- Organize informational meetings for parents, teachers and administrators.
- Serve as a liaison between home and school, facilitating a partnership in support of student academic achievements.
- Create Newsletters in order to keep the families updated, reminded and aware about school events, testing and community resources.
- Build lasting relationships with the community to help bridge a gap between school and the community.
- Assist administrators with building self-esteem and self-confidence for students and peers.
- Educated families about local educational opportunities.
- Attended meetings with school staff members to discuss student progress.
- Maintained accurate records of student progress and family interactions.
Customer Service Representative
The Retna Group
Columbus, OH
03.2021 - 12.2022
- Made outbound calls to obtain account information.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Lead Nightlife Bartender & Bar Manager
Xperience Bar & Lounge
Cassady, columbus, Ohio
07.2018 - 12.2021
- Conducted all Bartending interviews
- In charge of keeping the bar stocked and counting down all cash drawers
- Providing immediate customer service to a demanding number of customers in a intensifying environment
- Demonstrating organization memory, friendliness and customer service under pressure
- Created signature beverages to increase revenue and patron loyalty.
- Stocked bar with beer, wine, liquor and related supplies.
- Balanced daily registers and generated sales reports for management.
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Customer Service Representative, Fraud Analyst
JP Morgan Chase
Columbus, Ohio
03.2013 - 12.2018
- Telephone Banking, Consumer Online, Chase Premier Platinum Support, Deposit Account Check Claims-Outgoing claims Process
- Communication with various individuals, businesses and colleagues, handling 200-300 inbound calls from representatives, clients, customers and and branch managers on a daily basis in a busy fast paced financial call center
- Contacting customers to determine reasons for delinquency and obtain payment commitment by placing outbound calls from standard screens, screens and procedures. Negotiating workouts and repayment plans
- Actively forged productive working relationships with other financial institutions in support of optimizing servicing of chase clients; including diligently follow ups to ensure prioritization and prompt resolution of client claims
- Processed altered and/or forged endorsement claims to send out documentation to the first bank of deposit
- Researched aged Item claims and processed monetary batches
Education
Ohio State University
Newark05.2012
Diploma -
Beechcroft High School
06.2011
Skills
- Track record of progression in Financial banking and retail Credit Card Payment Processing Sectors, specializing in fraud, Loss and risk control
- Expertise in banking risk Operations including Checking, ATM/debit cards and online transactions
- Strong investigation, research and analysis skills Customer Service, inventory control and Collaborative team player
- Strong organizational, Communication and Networking skills
- Vibrant-energetic Personality
- Actively forged productive working relationships with other financial institutions in support of optimizing servicing of chase Clients; including diligently follow ups to ensure prioritization and prompt resolution of client claims
- Process altered and/or forged endorsement claims and send out the documentation to the bank of first deposit
- Research aged item claims
- Process monetary batches
- Incharge of precise decision making for claims to be approved or denied
- POS Systems and Ordering Platforms
- De-escalation Techniques
- Community resource coordination
- Case tracking and follow up
- Effective Communication
- Community Resources
- Family advocacy
- Relationships and rapport
Timeline
Family Liaison
Columbus City Schools
03.2023 - Current
Customer Service Representative
The Retna Group
03.2021 - 12.2022
Lead Nightlife Bartender & Bar Manager
Xperience Bar & Lounge
07.2018 - 12.2021
Customer Service Representative, Fraud Analyst
JP Morgan Chase
03.2013 - 12.2018
Ohio State University
Diploma -
Beechcroft High School