Gerson Ayala Ramirez
Grand Prairie
Summary
Dedicated Cook Lead Trainer with over 9 years of experience in the food industry and several years in management, specializing in onboarding new hires, customer service, and teamwork. Always eager to learn new skills.
Overview
10
10
years of professional experience
Work History
Lead Trainer
Pappas Restaurants Inc.
Dallas
01.2019 - Current
- Trained new hires on operational standards and kitchen procedures, enhancing their readiness for roles.
- Collaborated with management to assess and improve new hire training effectiveness.
- Executed responsibilities in various cook line positions, maintaining high standards of food quality.
Assistant Manager
Taco Bueno
Euless
05.2016 - 01.2019
- Resolved customer complaints efficiently to maintain satisfaction levels.
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained and supervised staff on customer service standards and procedures.
- Maintained up-to-date knowledge of company products and services.
Education
Associate of Science -
Dallas College
Dallas, TX11-2026
Skills
- Customer service
- Employee training
- Conflict resolution
- Food safety compliance
Languages
Spanish
Native/ Bilingual
Timeline
Lead Trainer
Pappas Restaurants Inc.
01.2019 - Current
Assistant Manager
Taco Bueno
05.2016 - 01.2019
Associate of Science -
Dallas College