GERSON FONSECA
Las Vegas
Summary
Dynamic leader with proven ability to enhance organizational performance through effective team building and customer service strategies. Demonstrated success in quickly adapting to new roles and implementing impactful changes that drive company growth. Expertise in training, monitoring, and morale-boosting techniques to elevate employee engagement and productivity.
Overview
18
18
years of professional experience
Work History
Program Manager / Site Supervisor
Nevada Health Centers
Las Vegas
11.2023 - Current
- Spearheaded Healthcare for Homeless Street Medicine Program, delivering medical care to underserved populations.
- Supervised multidisciplinary team of outreach case managers, social workers, AMETs, medical assistants, and community health workers.
- Managed $3.5 million program budget, overseeing resource allocation and financial reporting.
- Administered City, State, and Continuum of Care grants, ensuring regulatory compliance.
- Collaborated with the Medical Director and primary care providers to coordinate patient-centered care.
- Supported Las Vegas Health and Wellness Clinic to enhance operational efficiency and clinical outcomes.
- Established partnerships with city, state agencies, and community organizations to broaden service reach.
- Led strategic planning efforts and policy development for high-quality service delivery.
Recreation Services Leader
LA County Dept. of Parks & Recreation
Los Angeles
04.2019 - Current
- Planned and facilitated recreational programs for youth, seniors, and individuals with disabilities.
- Coordinated community events and after-school programs.
- Supervised staff and ensured facility safety.
- Provided Spanish translation for improved accessibility.
- Led engaging activities to boost community participation.
Program Manager
PATH (People Assisting the Homeless)
Los Angeles
11.2022 - 11.2023
- Oversaw outreach and housing program contracts ensuring implementation and service coordination.
- Monitored compliance with City, State, HUD, and CoC-funded programs.
- Served as primary contact for program-related inquiries and coordinated with stakeholders.
- Supervised staff, scheduled workloads, and led performance-focused team meetings.
- Promoted evidence-based and trauma-informed care practices among staff.
- Conducted assessments and developed service plans for housing and stability goals.
- Collaborated in the field to assist with case management and housing navigation.
- Built community partnerships to enhance service delivery.
Document Specialist Supervisor
Los Angeles Homeless Services Authority (LAHSA)
Los Angeles
10.2020 - 10.2022
- Supervised Document Specialists at Project Room Key sites.
- Liaised with LAHSA and caseworkers to obtain essential documentation.
- Delivered trauma-informed services across multiple platforms.
- Resolved documentation barriers through agency coordination.
- Supported housing and rental assistance applications.
- Utilized Clarity and CHIP to track progress and assist navigation.
Disaster Service Worker
LA County / Project Room Key
Los Angeles
03.2020 - 09.2020
- Coordinated with staff to ensure safe service delivery during COVID-19.
- Managed records and facilitated communication.
- Implemented emergency response and disaster recovery initiatives.
Site Manager / Client Support Specialist
First to Serve (Project Room Key)
Los Angeles
04.2020 - 07.2020
- Oversaw operations and staff compliance.
- Provided case management and housing transition planning.
- Maintained program records and documentation.
Athletic Director
Ednovate, Inc. - Esperanza College Prep
Los Angeles
07.2019 - 03.2020
- Developed and managed athletic programs.
- Oversaw budgeting, scheduling, and resource allocation.
- Hired and supervised coaching staff.
Campus Security Aide
Baldwin Park Unified School District
Baldwin Park
10.2018 - 06.2019
- Ensured campus safety through active surveillance and regular inspections of buildings.
- Monitored access control systems, CCTV, and alarm systems to maintain security.
- Assisted in implementing safety protocols for campus events to enhance overall preparedness.
- Provided visitor escorts upon request to ensure safe navigation around campus.
- Greeted and screened visitors at the main entrance, verifying identification for secure entry.
- Conducted emergency response support, reinforcing safety measures across the campus.
- Performed routine patrols to identify and mitigate potential security risks.
Security Officer / Shift Supervisor
Allied Universal Security Services
Los Angeles
04.2018 - 02.2019
- Supervised facility security and shift operations to ensure safety and compliance.
- Managed scheduling and implemented emergency procedures effectively.
- Maintained strong relationships with clients and security personnel.
- Prepared detailed reports on daily activities, incidents, and maintenance issues.
- Conducted regular security patrols of facility grounds and perimeter areas.
- Investigated reported incidents of theft or vandalism promptly.
- Monitored surveillance cameras for suspicious activity and unauthorized access.
- Assigned tasks based on personnel skills and availability efficiently.
Recreational Assistant / Program Coordinator
LA City Recreation & Parks
Los Angeles
05.2007 - 08.2018
- Coordinated youth programs, camps, and events.
- Handled registration and scheduling.
- Supervised youth workers and ensured safety.
Healthcare Security Officer (Armed)
Securitas Security Services Inc.
Los Angeles
09.2017 - 03.2018
- Patrolled healthcare facility and responded to emergencies effectively.
- Controlled access points while enforcing security protocols.
- Maintained incident logs and collaborated with staff to enhance safety measures.
- Inspected entrances and perimeters to ensure security integrity.
- Reviewed prior shift reports and communicated concerns to management promptly.
- Monitored surveillance systems, documenting suspicious activities diligently.
- Investigated incidents of theft and vandalism, ensuring thorough follow-up.
- Assisted with crowd control during large events, ensuring orderly conduct.
Education
Associate of Arts -
Los Angeles Community College
Los Angeles01.2008
High School Diploma -
Fairfax High School
Los Angeles01.2006
Skills
- Bilingual (English & Spanish)
- Project Management
- Team Leadership
- Program & Case Management
- Contract & Budget Oversight
- Healthcare & Homeless Services
- Leadership & Team Collaboration
- Community Engagement & Advocacy
- Organizational & Administrative Expertise
- Flexible & Adaptable
- Microsoft Office & Google Suite
- Clarity & CHIP Systems
- CCTV monitoring
- Incident reporting
Timeline
Program Manager / Site Supervisor
Nevada Health Centers
11.2023 - Current
Program Manager
PATH (People Assisting the Homeless)
11.2022 - 11.2023
Document Specialist Supervisor
Los Angeles Homeless Services Authority (LAHSA)
10.2020 - 10.2022
Site Manager / Client Support Specialist
First to Serve (Project Room Key)
04.2020 - 07.2020
Disaster Service Worker
LA County / Project Room Key
03.2020 - 09.2020
Athletic Director
Ednovate, Inc. - Esperanza College Prep
07.2019 - 03.2020
Recreation Services Leader
LA County Dept. of Parks & Recreation
04.2019 - Current
Campus Security Aide
Baldwin Park Unified School District
10.2018 - 06.2019
Security Officer / Shift Supervisor
Allied Universal Security Services
04.2018 - 02.2019
Healthcare Security Officer (Armed)
Securitas Security Services Inc.
09.2017 - 03.2018
Recreational Assistant / Program Coordinator
LA City Recreation & Parks
05.2007 - 08.2018
Associate of Arts -
Los Angeles Community College
High School Diploma -
Fairfax High School
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