Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gerson Gonzalez

Paris,TX

Summary

Dynamic leader with a proven track record at PJ Trailers, adept in ERP systems, production planning/scheduling and continuous improvement, enhancing production efficiency and quality. Bilingual and highly reliable, I excel in decision-making and customer service, significantly improving operational procedures and client satisfaction.

Overview

10
10
years of professional experience

Work History

Schedule Manager/Document Control Manager

PJ Trailers
Sumner, TX
05.2022 - Current
  • Utilized information-gathering techniques while analyzing and identifying implications to make correct planning and scheduling decisions.
  • Scheduled orders to meet production goals and formed action plans to handle time component constraints.
  • Maintained presence on production floor to promote success among personnel and serve as team liaison.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
  • Gathered data pertaining to customer needs to identify, predict and evaluate system and network requirements.
  • Generated reports on the status of various projects involving the use of ERP systems.
  • Recommended methods for streamlining operational procedures through effective use of an enterprise resource planning software package.
  • Collaborated with other departments to develop standardized templates for various types of documentation processes.

Warranty Representative

PJ Trailers
Sumner, TX
07.2021 - 05.2022
  • Examined claims, records and procedures to grant approval of coverage.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation
  • Directed dealers and customers on the step by step process to fixing the issue they were experiencing
  • Recorded claims appropriately and submitted the appropriate forms to the designated venders
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Resolved inquiries to consistently meet performance benchmarks.
  • Negotiated with vendors to expedite product shipments and backorders.

Quality Control Inspector

PJ Trailers
Sumner, TX
01.2021 - 07.2021
  • Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
  • Performed detailed inspections of trailers to verify that they adhere to present quality standards
  • Followed through with repairs of trailers if they did not meet quality standards
  • Inspected multiple shops to verify quality standards for the product built in that area

Continuous Improvement

PJ Trailers
Sumner, TX
08.2019 - 05.2020
  • Led team in identifying and implementing lean and continuous improvement actions to enhance production volume and efficiency while exceeding quality standards and product specifications.
  • Coordinated with leadership teams using CI/Lean practices on Continuous Improvement projects and activities.
  • Managed continuous improvement strategies to eliminate end-product variances, improve manufacturing margins, and reduce costs.
  • Improved methods and procedures for processes, measurement, documenting and workflow techniques.
  • Trained and mentored project leaders and discipline managers to drive culture change toward total quality mindset across production continuum.
  • Analyzed workflow and production, reviewing customized value stream mapping data to ascertain areas for improvement.

Cell Lead

PJ Trailers
Sumner, TX
02.2017 - 07.2019
  • Gave direction and motivated team by providing effective communication and weekly meetings.
  • Coordinated scheduling and managed timesheets.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Assisted team members in problem solving drawbacks or complications with the current task
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

General Assembler

PJ Trailers
Sumner, TX
07.2015 - 01.2017
  • Installed air ride systems in trailers efficiently and adhering to quality standards
  • Installed Hydraulic and Air Brake systems in trailers paying attention to quality and efficiency to be able to complete more trailers
  • Installed wiring, lights, and axles
  • Installed hydraulic systems
  • Installed lumber and screws
  • Inspected finished product and fixed issues that were caught by our quality department

Education

High School Diploma -

Chisum High School
Paris, TX
06.2015

Some College (No Degree) - EMT

Paris Junior College
Paris, TX

Skills

  • Common Sense
  • Bilingual
  • Reliable and trustworthy
  • Always up for a challenge
  • Decision-making
  • Microsoft Excel
  • ERP systems
  • Production planning
  • Document control
  • Data analysis
  • Continuous improvement
  • Customer service
  • Quality assurance
  • Demand forecasting
  • Materials requirement planning
  • Capacity planning
  • Multitasking

Timeline

Schedule Manager/Document Control Manager

PJ Trailers
05.2022 - Current

Warranty Representative

PJ Trailers
07.2021 - 05.2022

Quality Control Inspector

PJ Trailers
01.2021 - 07.2021

Continuous Improvement

PJ Trailers
08.2019 - 05.2020

Cell Lead

PJ Trailers
02.2017 - 07.2019

General Assembler

PJ Trailers
07.2015 - 01.2017

High School Diploma -

Chisum High School

Some College (No Degree) - EMT

Paris Junior College
Gerson Gonzalez