Summary
Overview
Work History
Education
Skills
References
Affiliations
Languages
Certification
Timeline
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Gerson Lazo

Panorama City,California

Summary

Productive worker successful in deadline-driven, production-focused settings. Skilled Laborer able to thrive independently or as a team member. Proactive in creating a safe and productive environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Lead Dispatcher

Life Alert
Encino, CA
10.2015 - 12.2019
  • Accurately and efficiently responded to numerous daily requests
  • Trained over 20 employees on accurate triaging and dispatching procedures while personally handling daily calls
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives
  • Verified and entered necessary information such as medications, medical history and emergency contacts into the patient management system

Automotive Mechanic

Keyes Lexus
Van Nuys, CA
07.2020 - 10.2023
  • Worked alongside technicians providing regular service, troubleshooting and upgrading equipment.
  • Pursued every available opportunity to learn systems operations, maintenance tasks and repair processes.
  • Operated shop equipment and mechanic's tools safely to prevent damage.
  • Maintained neat, organized and professional personal and bay appearance.
  • Watched advanced mechanics complete complex vehicle repairs.
  • Inspected and test drove vehicles before returning to customers.
  • Completed all available training to advance mechanical skills.
  • Efficiently completed repair orders to meet factory standards.
  • Supported lead mechanic by completing routine repair work, changing tires and replacing batteries.
  • Assessed suspension systems to determine wear and replace components, providing smoother ride.
  • Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
  • Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
  • Completed repairs and maintenance to major vehicle models to meet safety specifications.
  • Evaluated, repaired and aligned vehicle suspensions.
  • Maintained certifications and completed training on systems and components.
  • Kept detailed records of repairs, labor involved and parts used.
  • Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
  • Maintained garage safety protocols to meet regulatory and company expectations.
  • Interpreted drawings and schematics to pinpoint sources of mechanical issues.
  • Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
  • Searched within service and maintenance manuals to perform repairs and diagnosis.

CDL Class a Driver

Parsec Inc.
Los Angeles, CA
01.2019 - 01.2020
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Hooked and unhooked trailers from tractor and converter dollies.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
  • Performed pre- and post-trip vehicle inspections using knowledge of safe and effective loading and handling procedures in coordination with company checklist.

Locksmith Technician

Diamond Security LLC (AAA Roadside)
Canoga Park, CA
08.2018 - 12.2018
  • Operated tools and devices to open locks when no key was available
  • Provided jump starts
  • Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions

Lockout Technician

Rescue Lockout (AAA Roadside)
Northridge, CA
10.2013 - 01.2017
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
  • Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions
  • Operated tools and devices to open locks when no key was available
  • Provided jump starts

Warehouse Worker

Capstone Turbine Corp.
Chatsworth, CA
02.2014 - 09.2015
  • Maintained accurate and current order and shipment forms, inventory documentation and customer records
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
  • Considered specific product requirements and accessibility when managing and organizing storage areas
  • Identified defective, lost or missing merchandise and promptly reported issues to supervisor
  • Safely operated pallet jacks and forklifts equipment to move items to and from different warehouse locations

Merchandise Team Leader

Sas Retail Services Inc.
Orange, CA
03.2013 - 01.2015
  • Updated seasonal displays such as windows and mannequins to highlight current product lines
  • Supervised up to 6 employees on merchandising team
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across 4 locations
  • Presented updated floor plans and design strategy to store management

Education

Front End Suspension & Brakes - Automotive Mechanics

North Valley Occupational Center - Aviation Center
Mission Hills, CA
06.2020

High School Diploma -

Birmingham Community Charter High School
Van Nuys, CA
06.2009

Some College (No Degree) -

Santa Monica College
Santa Monica, CA

Skills

  • Data entry
  • Organizational strengths
  • Time management
  • Product Knowledge
  • Documentation
  • Quality Assurance Controls
  • Adaptive team player
  • Data Collection
  • Account Updating
  • Inbound and Outbound Calling
  • Call Management
  • Customer Service
  • Active Listening
  • Staff Training

References

Alex Alfaro (keyes lexus) (818)-664-8457

Brittany Argott (Quality Assurance) (818)-469-0840

Alex Chevez (Mechanic keyes lexus) (323)-229-8323

Affiliations

  • Little League Assisting Coach

Languages

Spanish
Native/ Bilingual

Certification

  • Class A Drivers License

Timeline

Automotive Mechanic

Keyes Lexus
07.2020 - 10.2023

CDL Class a Driver

Parsec Inc.
01.2019 - 01.2020

Locksmith Technician

Diamond Security LLC (AAA Roadside)
08.2018 - 12.2018

Lead Dispatcher

Life Alert
10.2015 - 12.2019

Warehouse Worker

Capstone Turbine Corp.
02.2014 - 09.2015

Lockout Technician

Rescue Lockout (AAA Roadside)
10.2013 - 01.2017

Merchandise Team Leader

Sas Retail Services Inc.
03.2013 - 01.2015

Front End Suspension & Brakes - Automotive Mechanics

North Valley Occupational Center - Aviation Center

High School Diploma -

Birmingham Community Charter High School

Some College (No Degree) -

Santa Monica College

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Gerson Lazo