Gerson Perez
300 Town Park Dr. Conroe,TX
Summary
Throughout my diverse professional experiences, I've cultivated a versatile skill set encompassing analytical thinking, excellent written and oral communication, effective leadership skills and strong organizational abilities, and expertise in customer service. Additionally, I have knowledge of Windows OS, Microsoft office and Excel. These skills have been consistently refined and enhanced across all previous and current working opportunities providing adaptability for diverse professional settings.
Overview
8
8
years of professional experience
Work History
Headwaiter & Trainer
Pappasitos Cantina
01.2022 - Current
- Provided one-on-one mentoring
- Trained staff members on use of POS system.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Providing a high level of customer experience, with the ability to resolve and assist with customers requests.
- Displaying the ability to be organized and complete duties promptly and professionally.
- Ability to efficiently multitask and actively time manage to meet restaurant demand
Team Leader
The Green Tree
05.2020 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Meat Market
H-E-B Grocery
08.2016 - 03.2020
- Expertly packaged meats according to sanitary guidelines while maximizing visual appeal for customers.
- Regularly monitored equipment functionality, promptly addressing any maintenance needs or reporting issues to management for resolution.
- Utilized strong communication skills to address customer inquiries or concerns, fostering trust and loyalty among clientele.
Education
Associate of Arts - Business
Lonestar College
The Woodlands, TX05.2026
High School Diploma -
Conroe High School
Conroe, TX05.2017
Skills
- Excellent Time Management
- Public Speaking
- Quick Learner
- Attention to Detail
- Ability to multitask
- Organized
- Friendly
Languages
Spanish
Native or Bilingual
Personal Intrest
- Making music
- Personal Fitness
- Cooking/Baking
References
Professional and personal references can be provided upon request
Skills / Achievements
- Working as a server at Pappasito’s Cantina - I earned the Pride award which acknowledges my outstanding contribution as one of the most-valued workers in the restaurant.
- Volunteer Work - Through my dedication to volunteer work, I have collaborated with my brothers organization to serve meals and assisted the homeless in Houston. Furthermore, as a valued member of my church, I was on the Worship team as one of the lead Musicians.
Timeline
Headwaiter & Trainer
Pappasitos Cantina
01.2022 - Current
Team Leader
The Green Tree
05.2020 - Current
Meat Market
H-E-B Grocery
08.2016 - 03.2020
Associate of Arts - Business
Lonestar College
High School Diploma -
Conroe High School
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