Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gerson Villalobos

Bluffton ,SC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Team Leader Manager

Target
05.2022 - Current
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Led employee relations through effective communication, coaching, training, and development.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Department Supervisor (Specialty Sales)

Lowes Home Improvement
01.2020 - 02.2022
  • Managed team of 11 employees, delegated tasks and held each employee accountable for completing assignments.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Built relationships with current customers to maintain goodwill and gain additional business.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Sales Manager

Toyota
08.2017 - 12.2019


  • Scheduled and attended meetings with clients and prospective clients
  • Engaged with customers to build rapport and loyalty.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Used in-store system to locate inventory and place special orders for customers.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.

Education

High School Diploma - General Education

Ulysses S. Grant Senior High School
Van Nuys, CA
06.2016

Skills

  • Personnel Training and Development
  • Direct Sales
  • Negotiations Expert and Strong Deal Closer
  • Product and Service Sales
  • CRM Software
  • Coaching and Mentoring
  • Compelling Leadership Skills
  • Business Development and Planning
  • Inventory Monitoring
  • Database Management
  • Business Planning
  • Store Opening and Closing
  • Shrinkage Prevention
  • Credit Card Applications
  • Truck Unloading
  • Retail Metrics and Goals
  • Special Orders

Languages

Spanish
Elementary

Timeline

Team Leader Manager

Target
05.2022 - Current

Department Supervisor (Specialty Sales)

Lowes Home Improvement
01.2020 - 02.2022

Sales Manager

Toyota
08.2017 - 12.2019

High School Diploma - General Education

Ulysses S. Grant Senior High School

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