Kayla Gerstner
WICHITA FALLS,TEXAS
Summary
Developed strong interpersonal and communication skills in supportive and client-focused environment. Skilled in active listening and providing empathetic guidance to individuals. Looking to transition into new field where these transferable skills can be effectively applied.
Overview
9
9
years of professional experience
Work History
Paint Sales Associate
Sherwin-Williams Paint Store
Wichita Falls, TX
08.2022 - Current
- Developed lasting relationships with local contractors and design professionals, boosting referral-based business opportunities.
- Addressed customer concerns promptly, maintaining strong relationships and fostering trust with clients.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Mixed paint colors to create custom blends, using paint mixing machines.
- Maintained stock shelves by fronting, facing and straightening products throughout shift.
- Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects and professional contractors.
- Operated POS system to total purchases and receive and process cash, credit and debit card payments.
- Educated customers on proper application techniques for various types of paints, empowering them to complete successful projects.
- Utilized point-of-sale software proficiently, ensuring accurate transactions and efficient customer experiences at checkout.
- Increased paint sales by providing exceptional product knowledge and customer service.
Sales Associate
Target
Wichita Falls, TX
06.2021 - 07.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels and restocking merchandise as needed.
- Greeted customers and provided outstanding customer service.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
Engagement Lead
Old Navy
Wichita Falls, TX
11.2019 - 06.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Built lasting relationships with customers to promote repeat business.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, join reward programs, and apply for credit cards.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Temporarily held a manager role that required handling nightly deposits, locking the store, securing the safe, maintaining employees, and other manager duties.
Front Desk Associate/Court Monitor/Party Host
Urban Air Trampoline Park
Wichita Falls, TX
10.2018 - 11.2019
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Enforced park policies such as no foul language, taunting or poor sportsmanship to maintain respectful playing atmosphere.
- Ensured a memorable event for clients by creating personalized and themed party environments.
- Enhanced guest experiences by organizing and executing engaging birthday party activities.
- Maintained high standards of cleanliness and safety within the party area, contributing to positive client reviews and recommendations.
- Boosted customer satisfaction through attentive hosting and efficient communication with guests, parents, and staff members.
Concession Stand Employee
Southside Youth Senter
Wichita Falls, TX
08.2017 - 11.2018
- Used cash register to tender change and process cash and credit card payments.
- Ensured customer satisfaction through accurate order taking and prompt delivery of food items.
- Handled customer complaints calmly and professionally, working towards swift resolutions that maintained positive relationships with patrons.
- Adhered to health and safety regulations, maintaining proper food handling practices at all times.
- Maintained clean, organized workspace according to operational standards.
- Assisted in inventory management, keeping track of stock levels and promptly ordering supplies as needed.
Education
Master of Arts - Clinical Mental Health
Midwestern State University
Wichita Falls, TX05-2028
Bachelor of Science - Criminal Justice
Midwestern State University
Wichita Falls, TX05-2024
Skills
- Exceptional customer service
- Building relationships
- Money handling
- Multi-tasking strength
- Listening skills
- Problem-solving skills
- Time management
- Teamwork and collaboration
- Attention to detail
- Goal-oriented mindset
- Excellent communication
- Dependable and responsible
Timeline
Paint Sales Associate
Sherwin-Williams Paint Store
08.2022 - Current
Sales Associate
Target
06.2021 - 07.2022
Engagement Lead
Old Navy
11.2019 - 06.2021
Front Desk Associate/Court Monitor/Party Host
Urban Air Trampoline Park
10.2018 - 11.2019
Concession Stand Employee
Southside Youth Senter
08.2017 - 11.2018
Master of Arts - Clinical Mental Health
Midwestern State University
Bachelor of Science - Criminal Justice
Midwestern State University