Gerthkyn Diaz
Orlando,FL
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
16
16
years of professional experience
Work History
Food and Beverage Steward
Walt Disney World Resort
Lake Buena Vista, FL
02.2022 - Current
- Collaborated with culinary team to ensure consistent quality and presentation of plated items, resulting in positive customer feedback.
- Improved staff morale by fostering open communication channels among team members and resolving conflicts professionally when necessary.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Stored dishes, utensils and kitchen equipment in proper locations.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
Especialista De Ventas
Teleservicios BlueLake S.A
Estado Zulia - Venezuela
02.2012 - 03.2017
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Built and managed relationships with key clients and partners to drive growth.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Evaluated customer needs and feedback to drive product and service improvements.
Ejecutivo De Ventas
Centro De Decoraciones Wolter Y La Guardia C.A
Estado Zulia - Venezuela
01.2008 - 02.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Técnico Medio En Informática - Informática
Unidad Educativa Arq. Nuestra Sra. Del Carmen
Estado Zulia - Venezuela07.2007
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Technical communication
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Food and Beverage Steward
Walt Disney World Resort
02.2022 - Current
Especialista De Ventas
Teleservicios BlueLake S.A
02.2012 - 03.2017
Ejecutivo De Ventas
Centro De Decoraciones Wolter Y La Guardia C.A
01.2008 - 02.2009
Técnico Medio En Informática - Informática
Unidad Educativa Arq. Nuestra Sra. Del Carmen