All Office products and specialize in MS Access and Excel
Gertrude Mulherin
Sr IT Systems Analyst
Dillsburg,PA
Summary
Results-oriented Analyst skillful in gathering requirements, developing test strategy, testing, and implementing both production fixes and projects on time, within budget and with zero defects.
Overview
38
38
years of professional experience
Work History
Sr IT Systems Analyst
Highmark Health, Inc
09.1999 - 03.2024
- Spearheaded efforts to migrate existing systems onto cloud-based platforms, resulting in improved accessibility, security, and scalability.
- Developed custom software solutions tailored to specific organizational needs, resulting in significant time and cost savings.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Validated results and performed quality assurance to assess accuracy of data.
- Optimized core processes to improve business performance and operational agility.
- Identified and resolved problems through root cause analysis and research.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Researched and adopted new technologies to add value to existing offerings.
- Maintained database systems to track and analyze operational data.
- Evaluated customer needs and feedback to drive product and service improvements.
Business System Consultant
Rite Aid
06.1986 - 09.1999
- Conducted risk assessments to identify potential challenges, proactively developing contingency plans minimizing disruptions.
- Led cross-functional teams on complex projects, ensuring timely completion within budget constraints while maintaining high-quality standards.
- Enhanced internal communication, fostering a collaborative work environment through team-building activities and regular meetings.
- Assisted clients in adopting best practices for their industry-specific needs, increasing overall efficiency and competitiveness.
- Implemented new software systems to increase productivity levels, resulting in reduced project completion times.
- Mentored junior staff members, sharing expertise in business system consulting practices to enhance their professional development.
- Evaluated existing technology infrastructure, recommending updates or replacements to improve overall performance and efficiency.
- Optimized resource allocation across multiple projects by closely monitoring progress and adjusting priorities as needed.
Education
Bachelor of Science - Accounting And Computer Science
Pennsylvania State University
University Park, PA 05.2001 -
Skills
Information Gathering
Regulatory Compliance
System Analysis
Documentation And Reporting
Workflow Analysis
Process enhancement
MS Excel
SQL and Databases
Analytical Thinking
Data Analysis
Problem-Solving
Issue Research
Software
Timeline
Bachelor of Science - Accounting And Computer Science
Pennsylvania State University
05.2001 -
Sr IT Systems Analyst
Highmark Health, Inc
09.1999 - 03.2024
Business System Consultant
Rite Aid
06.1986 - 09.1999