Gertrude Schou
Goffstown
Summary
Dedicated housekeeping professional with experience at Residence Inn Marriott, excelling in customer service and teamwork. Proven ability to enhance guest satisfaction through meticulous cleaning and efficient room turnover. Skilled in bathroom sanitation and inventory management, ensuring compliance with safety protocols while fostering a welcoming environment.
Overview
27
27
years of professional experience
Work History
Housekeeper
Residence Inn Marriott
Manchester, NH
05.2023 - 01.2026
- Maintained cleanliness and organization of guest rooms and public areas.
- Ensured compliance with Marriott's quality standards in all housekeeping tasks.
- Assisted in training new staff on cleaning procedures and safety protocols.
- Conducted inventory management for cleaning supplies and equipment.
- Collaborated with maintenance team to report and resolve facility issues promptly.
- Streamlined daily cleaning processes to enhance efficiency and guest satisfaction.
- Fostered positive relationships with guests through friendly and attentive service.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
Janitorial Assistant
Granite State Poker
Manchester, NH
02.2016 - 04.2023
- Operated cleaning equipment to maintain cleanliness and hygiene standards.
- Performed routine inspections to ensure compliance with safety protocols.
- Assisted in training new staff on cleaning procedures and safety measures.
- Managed inventory of cleaning supplies and reported shortages promptly.
Class Instructor
Micheals Arts And Crafts
Manchester, NH
04.1999 - 11.2015
- Developed engaging lesson plans aligned with curriculum standards.
- Facilitated interactive classroom activities to enhance student participation.
- Evaluated student performance through assessments and provided constructive feedback.
- Implemented innovative teaching strategies to improve learning outcomes.
- Organized workshops to explore new educational technologies and methodologies.
- Coordinated with parents and stakeholders to support student development initiatives.
Education
High School Diploma -
Central High School
Manchester, NHSkills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
Timeline
Housekeeper
Residence Inn Marriott
05.2023 - 01.2026
Janitorial Assistant
Granite State Poker
02.2016 - 04.2023
Class Instructor
Micheals Arts And Crafts
04.1999 - 11.2015
High School Diploma -
Central High School