Gertrude Whalen
South Plainfield,New Jersey
Summary
Proven to excel in high-pressure environments, I leveraged my lifeguard certification and strong communication skills at South Plainfield Community Pool to enhance safety and customer satisfaction. Demonstrated exceptional problem-solving and team collaboration, significantly improving emergency response times and pool safety protocols. My job as a waitress has taught me great communication and customer service skills. It has taught me teamwork and how to be organized. I bring positivity and enthusiasm to the places I work, as well as being reliable and focused.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Smoothie and Acai Shop
Cocobowlz
10.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Lifeguard
JCC/YMCA
09.2023 - Current
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Provided friendly customer service to guests and addressed concerns.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
Secretary
AJ's Junk Removal
01.2023 - Current
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Waitress
Park Avenue Diner
02.2024 - 08.2024
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Lifeuguard
South Plainfield Community Pool
05.2023 - 09.2023
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Attentively monitored swimmers to identify distress.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Responded to emergency situations in a timely, efficient manner.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Collaborated closely with management to identify areas for improvement within the lifeguarding program.
Education
High School Diploma -
Northgate Academy
Online06-2026
Skills
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Patience and empathy
- Organization
- CPR and AED training
- Team collaboration
- Team bonding
Certification
- First Aid Certification - American Heart Association.
- CPR/AED for the Professional Rescuer - American Red Cross.
Languages
Spanish
Native or Bilingual
Interests
- Dancing
- Gym Workouts
- Outdoor Recreation
- Music
- Blogging/Vlogging
- Cooking
- Crafting and DIY Projects
- Martial Arts
- Graphic Design
- Drawing and Painting
Extracurricular activities
Girl Scouts
Timeline
Smoothie and Acai Shop
Cocobowlz
10.2025 - Current
Waitress
Park Avenue Diner
02.2024 - 08.2024
Lifeguard
JCC/YMCA
09.2023 - Current
Lifeuguard
South Plainfield Community Pool
05.2023 - 09.2023
Secretary
AJ's Junk Removal
01.2023 - Current
High School Diploma -
Northgate Academy