Gervin Hinds
Davenport
Summary
Dynamic professional with extensive experience in hospitality and retail operations, notably at Disney and Marriott. Proven track record in enhancing guest satisfaction through effective communication and teamwork. Skilled in maintaining safety procedures and implementing continuous improvement strategies, leading to a notable increase in positive feedback regarding cleanliness and service quality.
Overview
9
9
years of professional experience
Work History
Merchandise Coordinator
Disney Animal Kingdom- Africa-Asia
11.2020 - Current
Houseperson
Disney Art of Animation Resort
07.2018 - 11.2020
- Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
- Performed minor maintenance tasks, contributing to the upkeep of the facilities.
- Helped improve response times by reporting urgent maintenance issues to appropriate departments swiftly.
- Reduced time spent on cleaning duties by establishing an organized system for storage areas.
- Gathered linen supplies and organized linen closets for prompt room restocking.
Warehouse Clerk
Amazon
05.2020 - 07.2020
- Kept warehouse up to safety and health regulations at all times.
- Maintained a clean work environment through routine organization of shelves and removal of waste materials, promoting overall warehouse efficiency.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using [Software] to update system.
Housekeeping Supervisor
Marriot Hotel
05.2016 - 05.2018
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
Education
Bachelor in Education - P.E
Universidad De Carabobo
Valencia Venezuela07-2010
Skills
- Retail operations
- Teamwork
- Problem-solving
- Effective communication
- Team collaboration
- Continuous improvement
- Safety procedures
Accomplishments
Town Place Suites and Sprinhill Suites Marriott.
Outstanding Heart of the House
Associate of the Quarter 2018
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Merchandise Coordinator
Disney Animal Kingdom- Africa-Asia
11.2020 - Current
Warehouse Clerk
Amazon
05.2020 - 07.2020
Houseperson
Disney Art of Animation Resort
07.2018 - 11.2020
Housekeeping Supervisor
Marriot Hotel
05.2016 - 05.2018
Bachelor in Education - P.E
Universidad De Carabobo
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